Account Manager - Customer Connect

Job content

This position is responsible for maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, the Account Manager delivers exceptional service and a valuable solution. The position will manage a defined book of business aligned by customer segment within a geography and will be accountable for the commercial close of all deals. You will also open up larger solution opportunities and introduce Solution and Proposition Sales.

Role Responsibilities

• Demonstrate deep understanding of the customer decision maker’s strategies, priorities and needs
• Maintain solid knowledge of Refinitiv propositions to initiate conversations and raise interest
• Build and embed a long-term trusted advisor relationship within assigned accounts
• Drive growth by expanding Refinitiv footprint within their accounts
• Focus on maintaining overall customer engagement and expanding and retaining managed net revenue
• Lead all commercial activities within accounts, owning the end to end customer relationship
• Drive efficiency in account administration (especially for lower value and growth potential accounts)
• Manage internal and external partners and maintain networks to negotiate and close deals
• Accountable and responsible for simple order taking
  

Emerging & Growth Model

• Manage an assigned Growth accounts book on a proactive basis
• Account Managers may also manage a pooled book of accounts on a reactive basis
• All Account Managers in Emerging and Growth segments are in charge of revenue retention (primarily), sales, and administration of their accounts
  
  

Qualifications And Experience Required

• Strong understanding of customers and their business model and workflows
• Prior financial sector experience within the customer segment
• Strong product knowledge
• Relationship building skills
• Sophisticated selling skills (identity, develop and articulate a complex proposition/consultative selling)
• Strong negotiation skills
• Superior interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency
• Problem solving skills: ability to understand, articulate, structure and solve client needs
• Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization
• Ability to collaborate with other team
• University/college degree, equivalent experience may be considered depending on position/department, advanced degree may be preferred
• Significant work experience in applicable industry and knowledge of customer workflow required
• Proven account management, sales or marketing experience in a customer facing environment required
• Customer relationship management required across various levels within matrix
• Language skills: French and English.
  

People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.

At LSEG we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage collaboration, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels driven to reach their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.

LSEG are committed to supporting emotional, physical, financial and societal wellbeing. Our tailored benefits are a key part of this commitment and we offer colleagues a range of support from healthcare and retirement planning to paid volunteering days and consumer discounts.

We also make reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please make your recruiter aware, we want to ensure you perform at your best.

As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with purposeful careers.

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Full time