Airport Guest Service Agent - Geneva, CH

Job content

About AeroAero is on a mission to redefine air travel—inspired by the golden age of aviation, designed for modern life. Direct, premium flights via private terminals offer guests the comfort of low-contact travel and the effortlessness of flying private, in our beautifully designed jets. From custom aircraft to our Hosts and our dedicated Concierge teams, everything we do is personalized, placing the guest at the heart of everything we do. We pride ourselves on being dedicated, compassionate hosts both with our guests and our teammates. At Aero, we are one team and we support each other, knowing together we are stronger as we build a business to reimagine the future of travel.This position is primarily for our Geneva base with the opportunity to travel and support our Sion base when required. Part Time - 24 Hours a week.At Aero, our experience extends well beyond taking people from one place to another. As a team, we pride ourselves on being consummate hosts, ensuring every guest enjoys an effortless, personalized experience. We are looking for team members who are natural empaths, derive energy from cultivating relationships, and want to be part of ushering in a new Golden Age of Travel.As a Guest Service Agent working across our expanding network, you will be required to work at our popular seasonal destinations in Europe, in our private FBOs/Lounge spaces. This role requires pro-activeness and flexibility to last minute changes!Guest Service Agents are the Ambassadors of the Aero brand and experience on the ground, with responsibility for delivering a creative, adaptable, and warm environment in our Lounges and beyond. While the FBO Lounge will be your base, we will regularly expect all team members to step outside the everyday scope, from helping a teammate to going above and beyond to meet the needs of our guests (GSA’s may be asked to work shifts as a Concierge, working with guests over phone and email or assist our Cabin Crew pre/post flight if needed.We will depend on your natural warmth and graciousness, your collaborative spirit, and your ability to think quickly on your feet to host our Guests with sincerity, transparency, and poise.As a Guest Service Agent, you will

• Ensure a safe, seamless, extraordinary guest experience and ground operation with relentless attention to detail from departures to arrivals, including check-in, baggage handling, boarding, and arrivals while eliminating waiting or hassle, and working closely with our Guest Experience Team, ground handling and airport partners
• Ensure the safety and comfort of our customers and our team mates working collaboratively at all times with the Inflight and Guest Experience Teams
• Assist with pre and post flight activities including restocking of our Jets
• Be accountable and responsible for reading and following all safety notices issued within Centrik, our Safety Management tool
• Be responsible for safety & hazard reporting within Centrik or via the Safety Director/HR if more appropriate
• Support a just and positive safety culture through: adherence to company safety policies and procedures, attendance to all required safety and compliance training, adherence to all safety reporting requirements, and attendance to all safety and compliance meetings

Responsibilities:

• Host and ‘check in’ our guests at private FBO Lounges in Nice and across the EU Network. Travel document checks, onward travel assistance, special requests. This will include both departures and arrivals
• Baggage Handling (tagging and weighing if required)
• Work alongside your Guest Service Agent Team, Flight Crew & Operations team harmoniously to make critical decisions regarding daily operations
• Be knowledgeable about guests by consuming and contributing to Guest Profiles on every shift to enable proactive, thoughtful, and personalized service and ensure consistency across the Guest Journey
• Prepare relevant documentation and materials for flights, including guest amenities, luggage tags, and more
• Understand flight schedules, time zones and plan accordingly
• Maintain a pristine and sanitary environment in the Lounge and other guest-facing spaces at all times
• Be well-versed and knowledgeable on all aspects of the Aero experience, including flight schedules, team members, menus, guest procedures
• Be proficient with technology, using Aero bespoke systems and be willing to advance in these skillsCapture and deliver thoughtful feedback to the team in order to continuously improve operations and guest experience
• Restock Aero Jets on arrival ready for the next duty in collaboration with your Aero onboard team; support inventory management, shopping trips for supplies and last minute requests!
• Be prepared for service recovery when required in circumstances such as irregular operations/delay/diversion
• Constantly monitor the operational environment for any changes or concerns that might affect the safety or security of guests and crew, and notify relevant leaders as needed
• Ensure you are poised to deal with any safety or security incident that may come your way, and be proactive about stress, fatigue, or other factors that may impede your ability to safely execute operational duties

Requirements:

• Experience working in the aviation industry is preferred (either in the air or on the ground). Luxury hospitality experience is also a plus.
• Willing to work on a contract basis in SwitzerlandAvailable to start November/ December. Must have a flexible work schedule and be comfortable with last minute schedule changes
• Must be able to work on your feet for possible long duties. Fast-paced movement may be required when moving from one area of the airport or lounge to another. Must be able to move, pull, carry or lift at least 23kg. (luggage, parcels, etc.)
• Shift hours may vary, and may start early morning or extend into the evening/split shift patterns. Candidates must have flexibility of schedule changes and be willing to work outside of 9-5 hours including weekends/evenings
• Must be willing to position and assist at another Aero destination at very short notice (on Aero Jet or commercial flight)
• Must have the right work in Switzerland
• Good command of the English language
• Applications to be submitted in English

Aero is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.