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Application Specialist - Global Customer Support (40% Home Office, 60% onsite) m/w
View: 237
Update day: 26-03-2024
Category: IT - Software
Industry: Research Biotechnology Pharmaceuticals
Position: Associate
Job type: Full-time
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Job content
We are looking for a motivated Application Specialist. In this very versatile position you will join a group of experienced Application Specialists providing support, training, and documentation for our molecular diagnostics assay portfolio based on PCRtechnology.
General Information
- Start date: ideally asap
- End date: 12 months after start date
- Extension: On request, and showed performance
- Location: Zug area
- Workload: 100%
- Home Office: 40% Home Office, 60% onsite
- Travel required: No
- Create, review and maintain training content and training documentation
- Maintain our training laboratory
- Offer 2nd level support for affiliates and regions, including hotline
- Give application training (virtually and face-to-face) for end customers, first level support, regional trainers and global staff
- Contribute to product specific knowledge pool by providing trouble-shooting information
- After initial onboarding period, tasks could be extended to other product lines
- University degree in Natural Science (e.g. clinical biochemistry, biology) or professional education in a medical technology area
- Min. 3-5 years field or laboratory experience, preferably on molecular diagnostic systems
- Strong interpersonal and stakeholder management skills (including a “customer mindset”)
- Fluent in English, oral and written (working language is English)
- Intercultural and good communication skills
- Highly effective teamwork and collaboration skills
- Capacity to grasp topics quickly
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Deadline: 10-05-2024
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