Application Supporter SAP & Non-SAP

☞ SKAN AG

View: 160

Update day: 21-03-2024

Location: Allschwil Basel-Landschaft BL

Category: IT - Software

Industry: Machinery Manufacturing

Position: Associate

Job type: Full-time

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Job content

Founded in 1968, SKAN is a pioneer in cleanroom equipment and the development of isolators for the pharmaceutical industry. Innovative products, tailor-made solutions and an effective service organisation have made SKAN a market leader and a key partner to industry and research laboratories.

At SKAN, healthy growth is important to us. We are always looking for talented individuals to fill a wide range of roles. Apply now!

Responsibilities
  • Monitoring of the ticket pool, viewing, qualifying and solving (1st/2nd level) or dispatching (2nd/3rd level) new customer enquiries.
  • Coordination of existing customer requests incl. monitoring of processing status and follow-ups
  • Continuous improvement of the systems through independent implementation of change requests and learning from support activities
  • Customizing of the system landscape with focus on SAP ERP (all modules) and Pro.File PDM but also various peripheral systems (SAP C4C, Concur, SuccessFactors & non-SAP applications such as SalesForce, Jira, VersionDog, Orbit.Online etc.)
  • Building up in-depth knowledge of the organisation and industry to advise the specialist departments on process and system issues
  • Conducting basic and advanced training for our employees
  • Supporting system updates and creating/updating test plans
  • Steering external partners and coordination between consulting firms

Hardskills
  • Many years of experience in at least 2 SAP modules (consulting & customising)
  • Experience in ITIL, agile methodology and cooperation with external consultants
  • Debugging knowledge as well as good understanding of user exits and BAdI extensions advantageous
  • Initial experience with integration technologies such as IFlows and web services, as well as IDoc and RFC
  • Very good expression and language skills (written and spoken German and English)

Softskills
  • Good team player, competence for cross-divisional cooperation
  • Independent, self-reliant and structured working style
  • Hands-on mentality
  • Confident and self-assured appearance
  • Ability to assert oneself and deal with conflict while at the same time being willing to compromise
  • High resilience, stress resistance and flexibilit

We offer you
  • An open and collegial corporate culture
  • Freedom for ideas
  • Participation in sports and leisure activities
  • Promotion through further training, especially at our SKAN Academy
  • Intensive and job-oriented introduction
  • Short decision-making paths and flat hierarchies
  • Open communication policy
  • 5 weeks holidays and the possibility of further holidays

For questions please contact Joel Streit
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Deadline: 05-05-2024

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