Assistant Store Manager – IQOS Boutique Lausanne

☞ Manpower Switzerland

View: 224

Update day: 25-03-2024

Location: Lausanne Vaud VD

Category: Sales

Industry: Tobacco

Position: Mid-Senior level

Job type: Full-time

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Job content

Your purpose will be to assist the store manager to ensure boutique profitability through meeting or exceeding sales targets and focusing on key business strategies. The main accountabilities include providing support to store manager in all daily operations within the assigned boutique; elevate customer experience and lead by example on the shopping floor in addition to staff assessment, training and motivation.

You will be responsible for:

* Retail excellence:

- Coordinate daily customer service operations by ensuring the workplace is operating at its best capabilities
- Understand & analyze boutique performance data to maximize sales and business goals
- Participate in action plans to reach qualitative and quantitative objectives, improve results and recommend business solutions.

* Team leadership:

- Maintain service quality by supporting the development of a best-in-class client focused teams through effective training, coaching and motivational activities; ensuring Brand and product knowledge is transferred into sales skills.
- Identify and retain top talent by assessing team capabilities & collaborate in creating development plans.
- Support the development of a high-performance culture in boutique by providing training sessions, reviewing staff results, capabilities, behavior and learning needs as well as identifying and managing poor job performances.
- Collaborate in the recruitment, onboarding and development of the boutique team.
- Ensure the boutique team adheres to all HR policies and procedures

* Customer experience:

- Deliver outstanding IQOS experience by always providing the highest level of in-store premium customer service and leading by example
- Identify and support the activation of new client sources, drive customers lifetime loyalty and manage customer expectations while consistently delivering memorable moments
- Actively monitor customer satisfaction and purchasing behavior pattern indicating areas of improvement to service and product offer
- Assist the execution of events in partnership with Store Manager and Activation Lead

* Operational and VM excellence:

- Create an appealing and safe environment to customers by ensuring visual merchandising standards, housekeeping and H&S guidelines are maintained at all times
- Effectively manage stock to minimize loss by ensuring all loss prevention rules are followed
- Identify merchandising needs to drive growth through product assortment and VM presentation
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Deadline: 09-05-2024

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