Business Manager Lead

Job content

Job Description

Some careers open more doors than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Private Bank seeks to be the leading international private bank for business owners and their families. It provides clients with wealth, business and family succession solutions in the largest and fastest growing markets around the world. At HSBC Private Bank, we put our clients at the centre of everything we do.

We are currently seeking an experienced professional to join our team.

Assist the EMEA & PBRS COO to achieve the following:

• Manage the team administration including recruitment, organization development, training
• Provide oversight of financial planning and reporting, management meeting governance and outward facing meetings
• To provide full executive support to the EMEA & PBRS COO
  
  

In this role you will:

Support to enable the managers to focus on strategic projects:

• Assist in and coordinate preparation of management meeting papers
• Run special projects and initiatives for EMEA & PBRS COO
• Provide Business Management services
• Support organization of key events
• Coordinate approvals for projects, hiring, invoices, etc. and chase where necessary
• Assist in key strategy work ensuring papers are being developed and manage input and coordination.
  

Major Challenges

• Reduction in the administrative workload of line manager
• No requirement for micro management
• Positive feedback from line/functional manager and team
• Prompt and accurate completion of presentations/documentation
• Demonstrate awareness of policies and practices of the workplace exhibiting a collective responsibility
• Demonstrate sound knowledge/understanding of business, structure and strategy
• Develop and enhance trusted key client relationships
• Ownership of tasks undertaken
  

Role Context

• Prepare and format documents as requested, according to established standards and branding guidelines
• Dealing with all tasks in a timely and efficient manner eg drafting correspondence, diary, travel, expenses.
• Responsive and professional skills (clear and articulate communicator)
• Take ownership of tasks and projects
• Ability to multi-task and prioritise/re-prioritise
• Anticipate and organise tasks on a frequent and proactive basis
• Actively share knowledge with others
• Compliance with HSBC policies, procedures and protocols, maintaining internal control standards
• Build and maintain effective team and client relationships
• Ensure deadlines are met through management of own time, delivering accurate and timely work
• Consistently demonstrate a willingness to own/tackle tasks and ability to identify issues for upward referral
• Awareness of risk and business impact of actions
• Demonstrating ability and confidence to take responsibility for individual projects
• Ad hoc duties as required by the business
  
  

Requirements

To be successful in the role, you should meet the following requirements:

Technical Skill Requirements

• Good MS Office and LN experience
• Build and maintain proficiency of use of the HSBC standard suite of work solutions and relevant technical tools
• Developing, good working knowledge of the business
• Support new joiners in acquiring basic business knowledge and in overall induction
• Fully compliant with HSBC risk and compliance requirements and protocols
• Build internal and external networks to support development of client skills/client handling
• Manage difficult/challenging situations while maintaining effective relationships.
• Keep manager / client informed of progress/issues in real time
• Address delivery problems before they become issues, escalating as necessary
• Due to immigration restrictions in Switzerland we will only be able to consider applications from Swiss or EU citizens or from candidates holding a valid Swiss work permit.
  
  

Personal Skill Requirements

People

• Good interpersonal skills. Able to exercise confidentiality, discretion and personal sensitivity in all aspects of the role
• Respect and maintain confidentiality of HSBC, client and staff information
• Personal, Organisational and Delivery
• Demonstrating high standards of professionalism/collegiate behaviour
• Adopt a flexible approach to work parameters as required (eg work outside of core hours etc.)
• Adaptable, confident and open to change and able to ‘think on their feet’ and work under pressure
• Give own development priority, actively seeking feedback and striving for continuous improvement
• Proactively look for ways to add value to tasks and actions them
• Exercise personal responsibility for completing assigned tasks to deadlines
  

Teamwork

• Work collaboratively, demonstrating initiative and ownership of tasks and issues
• Demonstrate commitment to continuous performance improvement, sharing expertise and information with others
• A strong team player, proactively offering assistance , providing cover and support for others in the team as need arises
• Demonstrate enthusiasm and commitment to tasks/activities assigned
  

Planning, Organising and Delivery

• Good organisational skills
• Support project delivery and run projects / tasks
• Efficient and productive, able to undertake substantial workload without sacrificing quality, showing strong attention to detail and accuracy
• Conduct accurate research in an organised manner
• Consistently deliver on commitments to clients and team members
  

Communication

• Good communication skills
• Active listening skills
• Respects the opinions of others and communicates with sensitivity
• Select and use communication methods/tools appropriately
  
  

Experience

• Knowledge of Private Banking business
• Graduate degree preferred
• Experience of working on complex tasks and assignments
• Proficient in MS Office and databases
  
  

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

HSBC is a signatory company of the Advance Charter. This Charter is a commitment towards gender equality in business and hence a workplace environment that supports a fair and balanced approach to hiring, remunerating, promoting and retaining female talent.

Within HSBC in Switzerland all internal candidates from Group and external applicants are required (subject to local laws), to pass satisfactorily a series of additional checks both as part of the application process and, if successfully recruited into the role. The Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are first carried out as part of this recruitment exercise, and/or if relevant, on an ongoing basis.

To discover more about HSBC, please check our website: https://www.hsbc.com/about-hsbc