Business Services Lead, Events Strategy and Experience

☞ World Economic Forum LLC

View: 119

Update day: 04-04-2024

Location: Genève Genève GE

Category: Consulting / Customer Service

Industry:

Job type: Temps plein, Temps de travail : 90-100%

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Job content

Why we are recruiting
The Forum’s ‘Business Services’ is a central strategy and operations unit that supports the engagement journey of over 850 global and regional organisations across industries.
We are currently seeking a Lead who will be responsible for supporting the Business Services team on driving the partner engagement strategy and experience across events and meetings.
Reporting Lines & Interactions
The Business Services Lead will oversee the quality and consistency of business engagement in Forum events and meetings.
The Lead will act as key business liaison (‘voice of business’) with multiple teams internally, including Platforms and Centres, Digital and IT, Events Services and Global Programming, Security and Production, Marketing and Communications, as well as Finance and Contract Management.
The role will entail direct interactions with the business community and Forum leadership.
The Business Services Lead will report to the Head of Business Services and manage 2 team members while being responsible for their day-to-day performance as well as overall career development plans
Breakdown of main responsibilities
  • Design and implement the strategic engagement framework and operating model for business partners across all virtual, physical and hybrid events and meetings; aligning event delivery with institutional impact objectives
  • Build narratives to communicate insights to Forum leadership on a rolling basis; leverage data analysis and stakeholder feedback to evaluate performance and make evidence-based recommendations on value proposition and process optimization
  • Develop the event value proposition as strategic component of the partner engagement journey, including the Annual Meeting, Industry Strategy Meeting, Growth Summit, Global Technology Summit, Sustainable Development Impact Meetings, Annual Meeting of New Champions…; ensuring all partner communities have relevant engagement opportunities across the event suite
  • Plan, allocate, and oversee team support across external events and internal briefings
  • Drive consistency and excellence standards towards process optimization and superior partner experience; create compelling and tailored content to convey complex ideas in a simple and clear manner
  • Manage interactions with the Partner Representative communities including delivery of the Partner Advisory Group and Partner Update Meetings, and curation of the digital communities
  • Implement automation ‘by design’ across tools and platforms, towards increased self-servicing and leaner user experience (eg Partner Representative Communities, Business Services Inbox)
The successful candidate will be assessed on
  • Contribution to improving the partner engagement levels and experience
  • Service excellence in pro-actively representing business needs, maintaining consistent delivery of excellence, managing risk and opportunities, and making insightful recommendations
  • Effective team management and motivation, including fostering a proactive culture of collaboration, accountability, and ownership
  • Contribution to operation efficiency within and beyond team, including level of support in making the best use of digital tools and effectiveness in Forum processes
Preferred Requirements and Experience
  • Bachelor’s degree; Advanced University degree preferred; project management and/or other relevant certification is a plus
  • Approximately 8+ years of experience in large scale events or project management, change management, consulting, or digital transformation
  • Hands-on experience in world-class event design and delivery, with successful track record of digital transformation towards superior customer service
  • Results-driven with strong motivation to achieve targets; impeccable project management skills, including managing complex assignments, balancing competing priorities and delivering on time
  • Experience in use of data analytics and reporting to drive performance and change management; proven ability to build narratives and deliver insights from data sets
  • Previous experience managing teams and overseeing career development plans
  • Natural ‘problem-solver’; comfortable navigating ambiguity and complexity, while delivering measurable results on time; no task is ever ‘too big’ or ‘too small’
  • Capacity to apply critical thinking, synthesize various viewpoints, consult broadly, work collaboratively in a team
  • Excellent verbal communication skills, including the ability to communicate with and manage expectations of leadership with confidence
  • Proficiency in Salesforce, Microsoft Office applications (Word, Power Point, Excel); experience in use of Tableau preferred
Why work at the Forum:
The Forum believes that progress happens by bringing together people from all walks of life who have the drive and the influence to improve the state of the world by building awareness and cooperation, shaping mindsets and agendas, and driving collective action. Join us and become a driver for positive change!
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Deadline: 19-05-2024

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