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Call Center Operator - Ukrainian Speaker
View: 191
Update day: 21-03-2024
Location: Chêne-Bougeries Genève GE
Category: Executive management Production / Operation
Industry: Human Resources Services
Position: Entry level
Job type: Full-time
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Job content
IntroductionFor one of our clients, an international NGO based here in Geneva, we are looking for a :Call Center Operator- Ukrainian Speaker W/MFor a long-term temporary position starting ASAPDescription De La Mission- Receives calls and ensures the primary point of contact between the caller and the NGO
- Collects data on individual cases and provides relevant details for follow up by relevant departments
- Records the details of each contact with callers in relevant system and ensures that the information received is classified into pre-determined reference categories
- Assesses if certain cases need to be handled sensitively and ensures relevant documentation and records for sensitive cases are treated securely and confidentially
- Exchanges and coordinates information within the different departments
- Consolidates all relevant information (statistics, overview, analysis, feedback if further information needed)
- Implements requests from departments for surveys or verifications
- Previous experience in call centers, reception or data management
- Excellent computer skills, (Microsoft office suite)
- Ukrainian min C1 - English min B2
- Autonomous, rigorous and with great sense of responsibility
- Clear and effective Communication, with high quality of empathy, patience and positive attitude
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Deadline: 05-05-2024
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