CAO Onboarding Specialist

Citi Private Bank, one of the largest private banking businesses in the world, provides professional wealth management services for 26,000 clients globally, including a third of the world’s billionaires, operating in 60 offices in more than 30 countries The Private Bank offers unmatched global reach, coupled with a full range of portfolio management and investment advisory services, an array of structured lending and banking services, as well as expertise from Citi’s Markets and Banking division. Citi Private Bank is dedicated to helping clients meet their financial needs and goals. We serve them as a true financial partner and trusted advisor. The role provides the opportunity to work with Private Bankers and clients directly to service the documentational needs of both client and bank. This allows for personal progression in the understanding of regulatory requirements, exposure to a number of related areas including Relationship Management, Transaction Support, wide array of financial products and direct sales administration. The role affords the successful candidate exponential knowledge of external developments in the KYC, Tax, Compliance sectors and other evolving requirements pertaining to the industry standards for client acceptance/onboarding

The Client Account Officer is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Evaluates moderately complex and variable issues with substantial potential impact, using multiple sources of information. Requires good analytical skills in order to filter and prioritize business opportunities. Strong communication and diplomacy skills are required. Involved in coaching and training of new recruits.

Responsibilities:

• Working knowledge of account opening procedures and regulations.
• Preparation of documentation required to open each type of account and subsequent receipt, processing including data input, scanning and filing of returned documents.
• Ensure adequate KYC data is collected from client. Proactively manage Bankers/Client expectations on delivery of account.
• Work to reduce the end to end account delivery cycle time.
• When allocated a completed account application pack, CAO will review and validate documents.
• CAO will create (client profile) in system entering all KYC information and uploading documents obtained from banking team. •
• When client profile is submitted and requires escalated approvals by seniors, CAO will proactively engage manager and assist to prepare suitable write ups to help senior approvers navigate system and understand reason for escalation and due diligence carried out to mitigate any applicable risk.
• Manage name screening CS4 submissions with applicable risk mitigating closure rationale

Knowledge/Experience preference:

• Experience working in an on-boarding or Compliance type role within the Financial Services sector
• Experience in implementation of Know Your Client (KYC) process to minimize franchise risk.
• 5+ years of experience.
• Client facing experience or strong background in the fields of KYC Compliance.

Skills:

• Pro-active, demonstrates initiative.
• Excellent communication skills, written and verbal;
• Fluency in spoken and written English and French an advantage.
• Ability to cope with ambiguity & change – high adaptability.
• Ability to challenge status quo and continuously optimize processes and tasks.
• Ability to work both independently and as part of a team.

Competencies:

• Ability to prioritize and manage multiple deadlines - provide a fast and efficient turnaround of tasks and problem resolutions.
• Ability to build effective working relationships across hierarchal levels and functions.
• Is aware of, and effectively manages, risk and compliance related situations in his/her area.
• Numerate, analytical mind, with strong problem-solving skills

Education:

• Bachelor’s/University degree or equivalent experience preferred

-

Job Family Group:

-

Job Family:

-

Time Type:

-

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting