Cell Therapy Customer Care and Logistics & Project Manager

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Job Description

Are you looking for a patient-focused, innovation-driven company that will inspire you and empower you to shine?

Here, you will be a vital contributor to our inspiring, bold mission.

In this role, you will contribute to Takeda’s mission by having the ability to lead effectively and work concurrently across multiple projects in a goal-oriented, timeline-driven, and dynamic work environment, while ensuring quality and accuracy. A typical day will include:

OBJECTIVES/PURPOSE

• Support a Global Best in Class, Collaborative, Agile and Real-Time Regional and Differentiated distribution network delivering a “Unique Customer and Patient Experience”
• Driving an ambitious roadmap to operationally deploy an end-to-end demand fulfillment and distribution network.
• Supporting the launch of Alofisel® taking an active role within the project Launch teams to accompany LOCs and the manufacturing unit.
• Managing order-taking, invoicing and delivery orders from Treatment Centers primarily in EU within tight time-frames using a very innovative digital and collaborative cloud platform
• Coordinate CCC coordinators to deliver a high service level

ACCOUNTABILITIES

Operations

Working in a team environment,

• Managing day-to-day transactions towards treatment centers worldwide (primarily in Europe, Canada & Israel) to ensure uninterrupted supplies from Alofisel®’s manufacturing organization (make-to-order set-up)
• Collaborating with Takeda’s Sales & Marketing and manufacturing unit organizations to actively support and develop the product strategy as well as to measure and continuously improve customer satisfaction and Patient experience.
• Maintaining and developing sustainable processes and procedures (e.g. digital order to billing and collaborative platform, logistic network oversight)
• Drive and maintain a high service level CSLe OTIF
• Support & backup the Customer Care and Logistics Operations Lead on:
  • Sustain GDP compliance and support Internal/External quality Audits
  • Support SOX audit, working closely with Finance and internal/external auditors to ensure order-to-cash processes are performed in accordance with JSOX rules, Takeda procedures, work instructions in order to maintain full compliance to regulation
  • Actively Participate S&OP meetings with LOCs and Plants when relevant
• Review and assess optimal shipping methods, together with Transportation teams, designing shipping processes that meets customers’, Quality/compliance, and costs requirements

Systems & Projects

• Act as BPO on Leonardo platform processes and functionalities design, deployment and training (e.g. digital order to billing and collaborative platform, logistic network oversight)
• Lead/Support projects and system developments as required

DIMENSIONS AND ASPECTS

Technical/Functional (Line) Expertise

• Very strong understanding of logistics & transportation processes, especially in cell therapy / pharmaceutical markets
• Very good understanding of Manufacturing units/OpUs and commercial processes & procedures
• Very good understanding of GDP requirements in cell therapy environment at customer level (GDP: Good Distribution Practices)
• Very good Supply Chain systems knowledge (SAP, BI,...)
• Very strong business acumen

Leadership

• Ability to operate cross functionally, working with Operating Units (OpUs), commercial business units, Global Quality and business partner functions (procurement, finance, IT, legal, …)
• Ability to manage, influence and adapt changes

Decision-making and Autonomy

• Agile, resourceful and proactive engagement with a problem-solving focus
• Very strong capabilities to analyze issues and propose solutions based upon business acumen
• Very strong capabilities to escalate and solve issues with internal and external stakeholders

Interaction

• Treatment centers: escalate, solve issues and deviations, support alignment on requirements
• ISIT: partner with IT department to develop a customized order management platform
• GDP QUALITY:escalate, solve issues and deviations, support alignment on requirements
• LOCs / manufacturing units / OpUs: support transportation & distribution processes harmonization
• Suppliers /Procurement: interact daily on operations
• A member of regional committees and regional projects team on product launches, suppliers performance reviews

Innovation

• Support deployment of innovative ways of improving Patients experience via collaborative tools

Complexity

• Capability to resolve logistics issues and deep understanding of how to drive decision making within a regional matrix organization
• Strong stakeholders management and communication skill

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

• A high-energy persona with a talent for communicating, collaborating, creating and motivating
• Minimum 5 years of experience from a Customer Service Management or Demand Management including order-to-billing, transportation and channel management within the pharmaceutical industry ideally Biotech or Regenerative Medicine company.
• An experienced track-record and related functional expertise in SAP and some of its modules (MM, SD, APO DP and Supply Network Planning SNP)
• Grasp and understanding of the Pharmaceutical industry from a business and regulatory perspective (e.g. Good Distribution Practice Guidelines)
• Written and oral fluency in English as well as another major European language (e.g. German, Spanish, French or Italian).

Preferably

• A proven Lean / Six-Sigma mindset
• Comprehension and awareness of key accounting and financial principles and regulations

ADDITIONAL INFORMATION

Position requires scheduled on-call duty and weekend work

WHAT TAKEDA CAN OFFER YOU

• Excellent conditions & benefits including generous holidays
• Genuine career progression and development
• Opportunity to work with a world class leader in the pharmaceutical sector

At Takeda, we are transforming the pharmaceutical industry through our R&D- driven market leadership and being a values-led company. To do this, we empower our people to realize their potential through life-changing work. Certified as a Global Top Employer, we offer stimulating careers, encourage innovation, and strive for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our global teams are united by an unwavering commitment to deliver Better Health and a Brighter Futureto people around the world.

Empowering Our People to Shine

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