Client Development & Events Director - Louis Vuitton Central Europe (M/W)

☞ Louis Vuitton

View: 174

Update day: 21-03-2024

Location: Meyrin Genève GE

Category: Sales Consulting / Customer Service

Industry: Retail Apparel Fashion Retail Retail Luxury Goods Jewelry

Position: Director

Job type: Full-time

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Job content

Position

OVERALL MISSION

We are currently looking for a Client Development & Events Director for the Central Europe region of Louis Vuitton.

Based at our corporate office in Geneva, but with weekly travelling to visit our 14 stores in five different countries, you will have the ownership and responsibility of leading and implementing all corporate and local clienteling and events for our retail & digital network.

You have a proven ability to deliver results in a fast paced and international environment, you are highly organized and rigorous, while working on multiple tasks simultaneously.

You will work in close contact with our retail teams to develop initiatives and concrete actions in store, to grow our business through recruitment of new clients, while actively capitalizing on different tools to develop existing or prospective client’s loyalty to the brand.

You will manage an Events Specialist and a CRM & Digital Specialist.

You have strong relational skills and are comfortable in building relations with internal and external clients and interact with people with different cultures and habits.

Our ideal candidate has a proven track record in a similar role, and brings a minimum of 10 years working experience, of which at least 4 years in a marketing role, with preference from retail luxury or hospitality.

Louis Vuitton is the world’s leading luxury brand for career progression and development. If you want to build your career into retail & luxury, have a passion for inspiring teams and would love to work for one of the world’s most luxurious brands then this is the job for you.

Duties & Responsibilities

As the Client Development & Events Director you will be responsible for the:

CLIENTELING DEVELOPEMENT

  • Coordination & supervision of all strategic CRM activities for the different countries, management of customer database (update/maintain) and implementation of key clienteling actions on existing and prospective clients of the physical & digital retail network
  • Work in close collaboration with stores to develop programs that grow the business through recruitment of clients, their engagement and retention via regular qualitative client interactions and all types of international and exclusive private experiences,
  • Perform database reporting and analysis to support the store clienteling objectives. Extract strategic insights to support a multichannel marketing campaign including personalized client communications and actions.
  • Run Monthly analysis linked to Client Development & analysis on specific product launches and store projects, analyze trend, understand purchasing patterns and report on key performance indicators
  • Train, coach, develop and support teams in stores.

EVENTS MANAGEMENT

  • Support with all event activities including planning, project management and coordination with third parties,
  • Support on Out of Network Events, exceptional events and Client experiences

CLIENT RELATIONSHIP MANAGEMENT

  • Build, maintain and strengthen relationships with existing key clients,
  • Develop external partnerships to identify, approach and develop new high potential clients,
  • Support Stores on creating dedicated development action plans according to your personal knowledge of the clients.

Profile

SPECIFIC PERSONALITY TRAITS & COMPETENCIES

  • Highly motivated & strong personal interest for luxury & consumer goods environment,
  • Strong interpersonal skills and ability to work in a very fast-paced environment,
  • Excellent analytical and synthesis skills,
  • MS Office proficiency (Particularly Power Point & Excel)
  • Good communication skills,
  • Fluent French, English & German is mandatory.

Additional information

Required Profile & Experience

  • Minimum 10 years of working experience, of which at least 4 of them in luxury retail and/or from high end hospitality/hotel management, with a demonstrative track record in a similar role
  • Strong knowledge and a genuine appreciation and interest in luxury products and -clients.
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Deadline: 05-05-2024

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