Client Experience Project Manager

Jaeger LeCoultre

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Update day: 26-03-2024

Location: Meyrin Genève GE

Category: Restaurant / Hotel / Tourism Sales

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Job content

Code de référence: 39141
Client Experience Project Manager
Meyrin, GE, CH
Permanent

Depuis sa création, Jaeger-LeCoultre a fait de la précision un art à part entière, en trouvant le parfait équilibre entre savoir-faire pointu et sens artistique, sophistication et finesse esthétique. Fidèle à l’esprit d’invention initié en 1833 par son fondateur Antoine LeCoultre, les artisans de la Manufacture créent des collections à la pointe de la Haute Horlogerie: Reverso, Master, Jaeger-LeCoultre Polaris, RendezVous et Atmos - ce riche héritage construit par la Grande Maison au fil des siècles est une source d’inspiration constante qui ne cesse de repousser les limites à travers des garde-temps sans précédent.

You ensure the satisfaction of our customers with a memorable experience in our Manufacture, Boutiques and Exhibitions, by providing the necessary support to the activities and achieving operational excellence. Reporting to the Client Experience Director, the main responsibilities are as followed:


Client Experience

  • Further develop and implement the customer experience strategy in our boutiques by:
    • Define the client experience path in our flagships and boutiques
    • Develop all tools, physical and digital of this client’s path
  • Coordinate the implementation of the client’s experience strategy across all channels with the Maison with all relevant departments (wholesale, ecommerce, visual merchandising, CRM, retail etc…) and steer the working committee that has been set up for a better follow up on all touch points
  • Better understand our clients by performing regular assessments with markets to enhance our services and the customer journey in our boutiques and liaise with concerned departments.
  • Drive competitor intelligence and benchmarks

Boutique Tools Management

  • Define a boutique tools strategy in line with Jaeger-LeCoultre experiential signature.
  • Assess and optimize the Boutique Digital tools performance in the markets
  • Define Boutique Environment tools: Music and Scent for Boutiques
  • Manage the development of new collection of uniforms (pitch suppliers, follow up with the Purchase Department)
  • Develop sales support tools while respecting costs and our commitment to a responsible business, and liaise with the creation Department (Customer cards, sales boxes, bags, gifts, gloves, etc.…)
  • Develop and provide Boutique tools Handbook to markets on a yearly basis
  • Implement and follow the delivery of all boutiques tools and liaise with suppliers
  • Develop a consistent Gift strategy in line with our customer segmentation and yearly strategic events.
  • Handle Budget and follow up

You will be successful thanks to an efficient communication with our markets and by monitoring the yearly budget accordingly. This role is the point of contact for the group on all related topics.


WHAT YOU WILL NEED TO BE SUCCESSFUL?


You have at least 5 years of client experience in the luxury industry with ideally an experience in a digital environment. Your taste for aesthetics and luxury goods linked to your results-oriented mindset will allow you to outperform in the role and define the continuous process optimization to raise operational excellence.

You are digital savvy and driven by new technologies.

Finally, you speak fluently English and French, knows very well SAP, and you are at ease on all Microsoft Office Suite.


WHAT COULD EXPECT FROM US?


Our employees are our best assets. By joining Jaeger-LeCoultre, a whole world of opportunities will open to you. Transmission of knowledge are the very soul of what we do: you will access a rich and customized training program. At our offices in Geneva, a modern and stimulating workspace as well as a pleasant restaurant are waiting for you. You will enjoy different benefits including sports classes, home office, attractive private product sales and a large range of other services.


Join us! Drive your own career with Jaeger-LeCoultre!

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Deadline: 10-05-2024

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