Client Relationship Director

The Opportunity

Hult EF Corporate Education is looking for a Client Relationship Director (CRD), to act as a main point of contact for our clients. As CRD you will focus on client satisfaction, client retention and client growth by making them aware of our full executive education offering. By working closely with your clients’, you will identify pockets of need and projects and generate renewal and growth revenue, playing a significant role in the continued rapid growth across all parts of the Hult EF Sales function.

This is a regional role for Central Europe, and the location of the job is ideally in Geneva or Zurich, with possible flexibility to be based in France or Germany. You will report to our Vice President of Sales for Central Europe, who is based in Geneva.

Responsibilities

For clients

• Account management of a number of clients with large annual revenue.
• Be a trusted advisor to the clients gaining a good understanding of their needs to identify where Hult EF can challenge them and add value
• Identify customer learning and development needs and suggest the best solution, calling in expert advice as needed
• Be a central point of contact for the client at all times – independent of programmes running
• Liaise between customers and cross-functional internal teams - joining up all activities we undertake with client – research, Open programs, Customised Client Solutions, consulting practice, coaching, Leadership Live and conferences etc.
• Work with the marketing team to present targeted events to clients
• Inform Clients of the different products available to them at Hult EF or within the wider organisation highlighting other interventions they could do with us
• Keep Clients up to date with the ‘exciting things’ we’re doing – being ‘one step ahead’ of their potential needs and L&D trends
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives - assist with high severity requests or escalate issues as needed
• Scheduling initial dates for programmes and resource booking
• At times, greeting and hosting clients on site

For the business

• Commercial negotiation and management to include process support – negotiation, contract, profitability, invoicing
• Creation and support of account plans
• Collaborate with our sales and marketing teams to:
• Identify new opportunities
• Collect feedback on exciting work with clients (for case studies) to include what clients want, what we’re doing well and what events to run
• Feedback on issues or concerns within the industry sector, identify key themes and where these intersect with Hult EF specialisms (e.g. diversity agenda, cultural awareness).
• Link across to what the latest research is - open research projects etc.
• Establish ideas for new programmes, masterclasses and customised sessions
• As a member of the Hult EF sales team, participate in the implementation of the global strategic sales objectives and contribute to identifying and implementing continual process and practice improvements.

Practical responsibilities

• Account management to include global account research on accounts’ vision, strategy and values, latest L&D trends insights from Hult EF and externally, networking across the account to create more stakeholder influence.
• Forecast and track key account metrics (e.g. future growth KPIs, quarterly sales, outreach results and annual forecasts, client satisfaction and engagement scores, analysis of client participant feedback reports etc)

Personal Attributes

You are a very strong relationship builder, with excellent business acumen and consultative sales skills. Ideally, you also have a deep knowledge of the executive education sector, and Talent Learning and Development needs and solutions.

You are ambitious & highly consultative with a win-win growth and service mindset. You are a positive and constant over-achiever, with great energy and passion. You are self-motivated, with entrepreneurial drive and a nothing is impossible mindset. You thrive under pressure and in a target driven sales environment. You have solid influencing skills, strong presence and an ability to develop long lasting business relationships. You’re a fast learner and like action. You are genuinely interested in executive education.

About us
At Hult EF Corporate Education (Hult EF), we believe in the power of people – to inspire, to innovate, to collaborate and to positively impact their teams, their organizations and their societies. Our work changes lives for the better – giving confidence, freedom and expanded horizons to people across the globe. This “for profit, for good” ethos is what motivates our teams to do better work every day and drives our business to grow year after year.

Hult EF is the B2B division of two renowned organizations – Hult International Business School and EF Education First. We combine the strength of these two renowned learning organizations to provide companies and governments all over the world with practical, tailored learning focused on today’s most critical business competencies. Example include removing barriers to communication and international collaboration through language and intercultural communication training; upskilling employees in core business competencies through expert faculty-led programs; and building leadership capabilities through executive education and coaching. We are consistently in the global top 20 in the Financial Times’ annual ranking for Executive Education.

As a group, we are truly international with campuses and offices in over 50 countries, including the beautiful Ashridge House just outside London, once home to King Henry VII. Our global presence allows us to work with a number of large-scale international programs, including partnerships with the Olympic Games, Rugby World Cup France 2023, and the Rwanda Development Board/ Mastercard Foundation.

Finally, at Hult EF, we pride ourselves in providing a fast paced, fun and highly supportive working environment for everyone. We are committed to providing equal opportunities to every individual, celebrating the extraordinary diversity of our teams. Similarly, we are also committed to creating a positive impact on our communities, be that from an environmental standpoint or supporting projects all over the world to provide access to learning to those in need.

https://www.hultef.com/
https://careers.ef.com/