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Client Success Manager (China)
View: 167
Update day: 21-03-2024
Category: Other
Industry: IT Services IT Consulting
Position: Mid-Senior level
Job type: Full-time
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Job content
Your role- You will start with the team in Stäfa/Zürich (Switzerland) for your onboarding and will learn everything about beaconsmind®, our customers, and our processes.
- After successfully completing our onboarding, you will join our new regional office in Shanghai and help us with our roll-out in this challenging new market.
- You will manage client projects in location-based marketing, from concept to implementation and success monitoring.
- You are responsible for the successful implementation process of the beaconsmind suite for new clients and ensure the client’s success.
- You will coordinate and organize the rollouts of the beaconsmind solution at our clients’ global locations, this includes fleet management for the beacon hardware and monitoring the installation processes.
- You are a competent contact person for customers, always in close coordination with our sales and product management teams.
- You build lasting relationships with our customers and keep an eye on individual client experiences.
- You will lead the internal and external teams for hardware assembly in Shanghai together with our global hardware development and fleet management team.
- You will support our product development team by transferring the input of our customers into our development pipeline.
- You will report directly to the COO.
- 2-3 years of professional experience in technology, digital marketing, agency or consulting business.
- Structured and success-oriented way of working, drive, and pragmatism.
- Strong communication skills both in writing and in person.
- Confident handling of Microsoft Office and Adobe Acrobat Reader.
- Very good English and Chinese are a must.
- Self-starter with a high level of self-motivation and independence.
- Hands-on mentality.
- The opportunity to work for some of the biggest brands in the world.
- Quick decision-making.
- Attractive workplace, for the onboarding in Stäfa (ZH)/Switzerland and then in our regional office in Shanghai/China.
- Apple hardware for private and business use.
The company offers the beaconsmind® Suite software in conjunction with Bluetooth Beacon hardware for installation in physical stores in retail and at POS/POI in a variety of other industries.-
beaconsmind® localization technology and software suite allow retailers as well as other verticals to connect digital and physical experiences and a variety of marketing channels
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Deadline: 05-05-2024
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