Client Success Manager (China)

beaconsmind®

View: 167

Update day: 21-03-2024

Location: Stäfa Zürich ZH

Category: Other

Industry: IT Services IT Consulting

Position: Mid-Senior level

Job type: Full-time

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Job content

Your role

  • You will start with the team in Stäfa/Zürich (Switzerland) for your onboarding and will learn everything about beaconsmind®, our customers, and our processes.
  • After successfully completing our onboarding, you will join our new regional office in Shanghai and help us with our roll-out in this challenging new market.
  • You will manage client projects in location-based marketing, from concept to implementation and success monitoring.
  • You are responsible for the successful implementation process of the beaconsmind suite for new clients and ensure the client’s success.
  • You will coordinate and organize the rollouts of the beaconsmind solution at our clients’ global locations, this includes fleet management for the beacon hardware and monitoring the installation processes.
  • You are a competent contact person for customers, always in close coordination with our sales and product management teams.
  • You build lasting relationships with our customers and keep an eye on individual client experiences.
  • You will lead the internal and external teams for hardware assembly in Shanghai together with our global hardware development and fleet management team.
  • You will support our product development team by transferring the input of our customers into our development pipeline.
  • You will report directly to the COO.

Your profile

  • 2-3 years of professional experience in technology, digital marketing, agency or consulting business.
  • Structured and success-oriented way of working, drive, and pragmatism.
  • Strong communication skills both in writing and in person.
  • Confident handling of Microsoft Office and Adobe Acrobat Reader.
  • Very good English and Chinese are a must.
  • Self-starter with a high level of self-motivation and independence.
  • Hands-on mentality.

Your benefits

  • The opportunity to work for some of the biggest brands in the world.
  • Quick decision-making.
  • Attractive workplace, for the onboarding in Stäfa (ZH)/Switzerland and then in our regional office in Shanghai/China.
  • Apple hardware for private and business use.

beaconsmind® is a pioneering SaaS software provider for location-based marketing with offices in Switzerland, UAE, Germany, and China.

The company offers the beaconsmind® Suite software in conjunction with Bluetooth Beacon hardware for installation in physical stores in retail and at POS/POI in a variety of other industries.-

beaconsmind® localization technology and software suite allow retailers as well as other verticals to connect digital and physical experiences and a variety of marketing channels
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Deadline: 05-05-2024

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