Cluster Engagement Manager

Job content

Wipro Ltd. (NYSE:WIT) is a leading Information Technology, Consulting and Outsourcing company that delivers solutions to enable its clients to do business better. Wipro delivers winning business outcomes through its deep industry experience and a 360º view of "Business through Technology" - helping clients create successful and adaptive businesses. A company recognized globally for its comprehensive portfolio of services, a practitioner’s approach to delivering innovation, and an organization wide commitment to sustainability, Wipro has a workforce of over 200,000 employees serving clients across 65 countries.

Wipro is organised around four Strategic market units and 2 Global Business lines (GBLs)

The Wipro Strategic Markets Units Comprises Of

• Europe
• Americas 1
• Americas 2
• Asia Pacific Middle East Africa (APMEA)
  

And global business lines are iDEAS (Integrated Digital, Engineering & Application Services) and iCORE [IT Infrastructure, Digital Operations (DOP), Risk & Enterprise Cyber Security Services (CRS)]

Wipro has established strong proposition in the Switzerland market with its technology capabilities and domain knowledge; clients include many leading Swiss and Global 500 companies across many industry sectors. Switzerland as a market is part of our Europe Strategic Market unit.

Wipro is expanding in Switzerland and looking to hire a

Cluster Engagement Manager

Your Mission

The Cluster Engagement Manager is accountable for both farming (up-sell and cross-sell) and delivery in multiple large accounts. You will be responsible for driving profitable growth from the accounts by:

• Developing strategic relationships with decision makers and influencers in the customer’s accounts
• Creating and sharing sales success stories
• Ensuring customer satisfaction through world class delivery
  
  

Your Tasks Will Include

• Personnel Relationship building
• The Cluster Engagement Manager develops and strengthens relationships with decision makers and influencers in the account. He/she drives penetration in various functions including outside CIO. He/she should become a trusted IT advisor to the customer and should participate in his strategic planning
• The Cluster Engagement Manager builds a trusted group of referable contacts who can vouch for Wipro. He/she executes a plan to develop allies and partner allies, builds personal connections and gains access to new contacts. He/she ensures a balance of customer engagement across business, management and operations.
• Account Management
• The Cluster Engagement Manager identifies opportunities of growth in the account and leads account strategy and planning. He/she drives penetration in the customer’s business units and maintains a comprehensive account growth strategy. He/she regularly monitors sales trends, market dynamics and incorporates into existing account strategy and plan.
• He/she is responsible of mentoring and nurturing the next line of leadership in the account team. He/she ensures high customer satisfaction, loyalty and quality of experience. He/she communicates progress against account plan and other related developments to all relevant stakeholders.
• Delivery Management
• The Cluster Engagement Manager ensures cross-geographic synergies in project management and delivery execution. He/she is in charge of orchestrating internal resources in sales and delivery to give the customer an enhanced delivery experience. He/she conducts regular delivery reviews to prevent cost and schedule overruns.
• The Cluster Engagement Manager monitors key metrics on a regular basis and plans for initiatives and actions to be taken up to achieve cost optimization and improve service standards. He/she identifies potential weak areas in the delivery and devises corrective action plans to ensure on time and defect free delivery
  
  
• Resource and Solution Management
  • He/she optimally utilizes the resources towards effective implementation of development and delivery plans
• He/she showcases Wipro’s solutions as a strategic fit for the customer organisation through workshops, presentations and executive meetings. He/she pushes for higher value services and solutions to the customer in line with Wipro’s offerings.
  
  
Skills And Experience

• Bachelor degree in IT/relevant field or equivalent
• Overall 15+ years’ experience in the IT industry of which 12+ years of experience in managing large customers in the IT professional services field
• Experience in global service delivery models which are widely adopted for delivery of IT and BPO (Business Process Outsourcing) services
• Funded experience in managing 15+ million accounts
• Experience in IT services delivery and technical skills in at least one technology area.
• Deep understanding of various IT Application Services, IT infrastructure services and Business Process Outsourcing services at large organisations
• Deep understanding of various commercial models adopted in the IT Services industry for large B2B Enterprise customers
• Understanding of legacy and evolving technologies, service delivery models and Industry trends
• Excellent ability to communicate effectively along Market units and horizontal service internally and in client organizations
• Ability to work with an onsite-offshore model
• Excellent fluency in written and spoken English.
• Knowledge of European/ Switzerland B2B enterprise IT market preferred
  
  
Place of work: Greater Lausanne area