Controls Service Engineer

Title: Controls Service Engineer (Europe)

Job Holder: (Name)

Reporting to: (Name)

The job holder is responsible to

Provide professional technical assistance on-site and off-site to Customers in EMEA and worldwide
for all aspects of electrical / controls tasks associated to IS machine line equipment in close
cooperation with Customers, Service Management, Project Management, Production Specialists,
Sales Account Management, Training, Logistics & Manufacturing, Corporate Quality and Third
Parties.



MAJOR TASKS 

Electrical Installation Supervision, including:
o Electrical installation pre-installation planning
o Acceptance tests at any Emhart Glass facility to ensure that equipment is ready for

installation prior to machine shipment.
o On-site Installation Supervision of customer fitters/electricians or third party

contractors
o Complete Installation Check Protocol 

Electrical Start-up Assistance, including:
o Electrical commissioning after installation is completed 

Provide break down and troubleshooting assistance 

Maintenance Support on-site at customer site
o Perform Electrical Equipment Condition Health Checks 

Provide equipment familiarization training for customers on-site 

If applicable: provide customer training on-site or in Bucher Emhart Glass training center in
cooperation with Training group and assist in updating training documentation 

If applicable: provide remote service 

Service reporting for each service activity, including:
o Service trip report, time recording, expense report
o Health & Safety method statements and risk assessments
o Feedback about product quality and engineering design 

Build good customer relationships and loyalty to Bucher Emhart Glass during all service
activity 

Other duties may be assigned

Hinterbergstrasse 22 • PO Box 2251 • CH-6330 Cham 2 Switzerland

SPECIFIC TASKS


Perform service tasks in line-with Bucher Emhart Glass Health & Safety policy 

Perform electrical installation work and repairs 

Provide technical assistance to customers and internal by phone or e-mail 

Feedback training needs to Service Management 

Assist in updating installed equipment databank 

Assist in maintaining, improving and new developments of customer service products 

Assist in development of new machine products in cooperation with RD&E



JOB PROFILE


Technical education (e.g. diploma or degree in a related field) 

Network / computer know how 

Electrical / Controls know-how and experience with IS machines is an asset 

Experience in Customer Service in the machinery industry is an asset 

Language skills: 

Good English, verbal and in writing 

Any additional major European language is an asset 

Experience in overseas business activities is an asset

OTHER JOB REQUIREMENTS


Service and customer oriented personality 

Heavy andfrequent travel both domestic and international. Occasional travel required on short notice. 

Ability to work independently 

Initiative team player with team leadership skills 

Good verbal and written communication skills 

Computer skills: Microsoft office tools 

Office location: home based in Europe