CRM Coordinator (m/f/d)

Job content

For our client, a globally & successfully operating company within the pharmaceutical industry, we are looking for a

CRM Coordinator (m/f/d)

Accountabilities:

• Leads communication on system changes so they understand the benefits and impact
• Single point of contact providing technical expertise on how to utilise Scout functionality to its full potential. Hosts re-training sessions for business teams on any functional changes to ensure they are able to adopt it easily
• Keep close contact to SuperUser Community
• Manage, maintain and update CRM system
• Support field force on CRM where required
• Provide technical or functional trouble-shooting and administration of the system mainly for CH Field Force but also other departments
• Perform and execute relevant test scripts to ensure data migration has occurred as expected. Ensure any re-testing is done in a timely manner and realign stakeholders if this is not completed to expectations
• Responsible for training of end users on the Scout functionalities to ensure successful utilization and adoption of the tool
• Single point of contact for capturing feedback, issues and/or defects within the System

Requirements:

• Education: Commercial Training
• Fluent German is a must, English (French/Italian is a plus)
• Preferable: Working knowledge of CRM functionalities and processes
• Experience with excel tool and manipulation of data sets
• Ability to work cross-functionally and build bridges between technical and non-technical staff
• Strong analytical and data management skills