CRM Marketing Specialist

☞ Sonova Group

View: 185

Update day: 20-03-2024

Location: Stäfa Zürich ZH

Category: Consulting / Customer Service IT - Software Marketing / PR Sales Executive management Other

Industry: Appliances Electrical Electronics Manufacturing Machinery Manufacturing Staffing Recruiting Medical Equipment Manufacturing

Position: Mid-Senior level

Job type: Full-time

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Job content

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.
We are looking for a dedicated team member to help our global CRM / Salesforce team with special focus on Marketing. In this important business function, you will be Business expert of Salesforce and the central go-to-person for all CRM-related Marketing topics. You will closely collaborate with key stakeholders and business owners from Marketing and act as sparring partner to define CRM requirements for Marketing processes. In this role, you will report to the Senior Manager CRM Business as part of the Sales Strategy & Intelligence Team in the Global Wholesale Organisation.

Your tasks
  • Act as subject lead for Marketing related aspects within CRM and own the Salesforce elements that improves marketing use efficiency
  • Leverage CRM with special focus on Marketing Processes in close collaboration with key business stakeholders from Marketing; act as sparring partner to define CRM requirements for Marketing processes
  • Define integrations from marketing tools to CRM to drive end-to-end campaigns (such as integration of apps or landing pages into CRM, including Sales Cloud / Service Cloud <-> Marketing Cloud interfaces & data flows)
  • Build the bridge in CRM from Marketing to Sales & Service, ensuring integrated processes that are aligned with Sales & Service elements, data, processes
  • Lead / drive / support key strategic initiatives & projects
  • Provide CRM Business Support to Wholesale Group Companies and stakeholders including trainings
  • Run Release Cycles as change catalyst for CRM, in close collaboration with business stakeholders (e.g. CRM key users in Sonova Group Companies) and CRM IT

Your profile
  • University degree in Marketing, Business Administration, General Management or similar
  • 4-6 years of relevant experience and track record on the Salesforce CRM platform; expertise in Marketing Cloud is a plus
  • Previous hands-on experience in Marketing, esp. in (digital) marketing processes spanning over multiple tools and touchpoints (e.g. campaign design and roll-out)
  • Project Management experience, preferably in a digital / IT-related environment and at a global level
  • Relevant IT skill (Salesforce Certifications, proven track record in Salesforce Core Cloud projects, Marketing Cloud and advanced MS Office tools, esp. Excel & PowerPoint)
  • Knowledge on data privacy regulations is a plus
  • Strong business acumen and customer focus
  • Experience working in cross-functional and cross-cultural teams in an international environment
  • Excellent English language skills (communicating and negotiating orally and in writing) - any other language skill is a plus
  • Willingness to travel 10-20% (intercontinental travels)

Our offer

We can offer you a new challenge, with interesting tasks and much more - including an open corporate culture, flat hierarchies, support for further training and development, opportunities to take on responsibility, an excellent range of foods, sports and cultural facilities, attractive employment conditions, and flexible working time models in various roles.

Marcel Huber, Talent Acquisition Manager, is looking forward to receiving your complete application (cover letter, CV, references and certificates) via our online job application platform.

For this vacancy only direct applications will be considered.

Sonova AG

Laubisrütistrasse 28

CH-8712 Stäfa

+41 58 928 01 01

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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Deadline: 04-05-2024

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