CS Repair Execution Tech Team Lead

Richemont

View: 156

Update day: 21-03-2024

Location: Meyrin Genève GE

Category: IT - Software

Industry: Retail Luxury Goods Jewelry

Position: Associate

Job type: Full-time

Loading ...

Job content

“ Join a dynamic Technology and Business environment to help our Customer Services Teams develop the next generation of Repair Execution solutions ”

CONTEXT

Our Customer Services teams have embarked into a journey to accelerate digitalization bringing more efficiency and quality to the very well-structured repair service platforms, based on latest technologies for Service Management, No/Low Coding platforms and Integration methods to several systems.

The scope of our repair operations covers 50+ dedicated repair platforms and manufactures, thousands of authorized dealers, and several technicians in some of the most prestigious boutiques worldwide. It also covers various business activities mainly based on repairs of watches, jewellery, writing instruments and leather products, from traditional to more industrialized practices.

HOW WILL YOU MAKE AN IMPACT?

The role is embedded in Richemont’s Group Technology Product Domain “Operations & Services” and part of the Customer Service Product Area.

As a CS Repair Execution Tech Team Lead, you and your team will be responsible for the analysis, design and support of the different components of our WISE suite of tools. You will be accountable for the improvement and delivery of the applications according to the roadmap of our CS Repair Execution Product Owner.

Key Responsibilities:
  • Building and operating components of our Repair Execution (WISE) suite. Including:
    • Integration with other platforms such as Windchill (PLM), SAP (ERP), PIM
  • Architecting the Repair Execution solutions landscape, including its future integrations with other platforms, being equally responsible for the deployment and maintenance of new features, as well as security and performance.
  • Operating components of our Repair Execution (WISE) suite. Including:
    • Monitoring the solutions with Group tools to guarantee security and performance.
    • Leading support team to achieve SLA target
  • Leading and consulting key users as well as the internal teams on the topic of Repair Execution
  • Consulting and advising Business users in their operations, by maintaining software updates, scaling the solution and any type of service that keeps the system optimized.
  • Ensuring a smooth and constant communication flow with the business and technical communities, building solid relationships along the way.

HOW WILL YOU EXPERIENCE SUCESS WITH US?
  • You hold a bachelor’s or master’s degree in Computer Science, Engineering or Business Management.
  • You have performed as a functional/business analyst in the past, designing and defining solutions alongside architects and business experts of different areas such as customer service, manufacturing, logistics and finance.
  • You have long hands-on experience in Software development with focus on manufacturing or repair processes
  • You have strong understanding of software development lifecycles, including object-oriented environments, Agile and Scrum models as well as rapid prototyping in an industrial environment on innovative components.
  • You strive to maintain solutions well documented and have a strong sense of organization.
    • Having worked with JIRA/Confluence and other Atlassian products is a plus.
  • You have proven exposure to complex technical and business environments with an international, multi-language organization.
  • You have broad knowledge in technical integration methods such as RESTful APIs, Event-driven architecture, and authentication schemes.
    • Experience with ERP/PLM systems integration will be a plus.
  • You have basic understanding or programming background.
    • Knowledge of Javascript, C# and other high-level programming frameworks is a plus.
    • Basic understanding of low/no code development, UX/UI design concepts and CSS is a plus.
    • Experience with SQL databases, cloud storage services a plus.
  • Experience with support organization (prevent system/network outages and data loss) and keeping systems scalable
  • Experience with monitoring solutions, such as Datadog for performance, integration, and log monitoring.
  • Ability and experience to effectively communicate technical information to management, peers, and industry partners.
  • You communicate easily with external suppliers, technology and business partners, key users, and project managers.
    • Exposure to collaborative platforms such as MS Teams is a plus.
  • Fluent in English and French, knowledge of German is a plus.

HOW DO WE KEEP YOU SMILING?

  • The role is a perfect mix of building and maintaining new innovative solutions while developing and animating a new agile team at the service of the Customer Service Product Area.
  • The variety and density of initiatives with our Maisons provides a great portfolio of opportunities to always learn and develop new skills
  • At Richemont we can and do discuss with all levels of technology and business, and your value-added and advice is highly appreciated by the business stakeholders.

YOUR JOURNEY WITH US:

  • If your application is selected, we will reach out to you ASAP for an informal introductory call.
  • The next step from there would be a first Technical interview with the Customer Service Product Area Manager and if there is a match, you will have a personal meeting with them and our HR Business Partner.

Loading ...
Loading ...

Deadline: 05-05-2024

Click to apply for free candidate

Apply

Loading ...
Loading ...

SIMILAR JOBS

Loading ...
Loading ...