Customer Care Representative

☞ Givaudan

View: 206

Update day: 29-03-2024

Location: Vernier Genève GE

Category: Merchandising / Purchasing / Supply Chain Production / Operation

Industry: Chemical Raw Materials Manufacturing

Job type: Full-time

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Job content

Customer Care Front Office Representative

Your next role ?

You will be the central link between the customer, operations, sales team and Givaudan Budapest to ensure client’s requirements are met in the most efficient and cost-effective way. Build strong relationship with Customer, act as the Voice Of the Customer within Givaudan and manage the sales order process through to shipment for assigned customers and affiliates.

In this exciting role you will :

Strategy design and execution :

  • Execute Customer Care strategy and follow global guidelines.

Project management :

  • Continuously identify opportunities for improvement in Customer Care and participate in projects when relevant.

Subject matter expertise :

  • Provide support for assigned customers and affiliates to meet order requirements and escalate issues where appropriate ;
  • Actively work with the customer care team on customer intimacy and delivering superior customer experience ;
  • Day to day communication and collaboration with customers, operations, sales and GBS ;
  • Resolve request for order changes, issues and handle customer complaints and inquiries internally and externally ;
  • When applicable determine corrective action with the help of the Support Office and Control Tower ;
  • Prepare Debit and Credit notes, process quality notifications and Customer Returns ;
  • Manage customer expectations and building strong relationships ;
  • Proactively collect Customer Forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions and actively participate in demand planning meetings ;
  • Proactively ask for and act upon Customer feedback ;
  • Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements ;
  • Provide coverage and support accounts for other team members as necessary ;
  • Identify the right communication method based on the sense of urgency and issue ;
  • Knows how to diffuse a difficult situation and get resolution with the customers ;
  • Follow the new Customer/product processes and contribute to improve New customer experience ;
  • Participate to Customer visits and presentations when required.

You ?

Are you someone who wants to grow your world? Who excels being in a culture where you can express yourself in a creative team environment? Who wants to collaborate and learn together with teams who are as passionate as you are? Then join us – and improve your world.

Your Profile :

  • High School or Secondary Education, University Degree preferred ;
  • Fluent in English, French and Italian ;
  • Professional experience of 2 years in the industry including customer facing role ;
  • Microsoft Office expertise and strong knowledge of SAP and associated processes ;
  • Demonstrated Customer Relationship Management ;
  • Basic Inventory Management knowledge ;
  • Understanding of Incoterms and Shipping Terminology ;
  • Knowledge of Lean/Six Sigma, (white/yellow belt) preferred.

Our Benefits (for Vernier, Switzerland) :

Healthcare support

Paid Time Off and family leave

Retirement plan

Sport and leisure clubs

Company shop

Staff restaurant
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Deadline: 13-05-2024

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