Job type: Full-time

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We are looking to hire an energetic Customer Care Representative to join our all-star team at Qatar National Bank in Geneva, GE.

Growing your career as a Full Time Customer Care Representative is an incredible opportunity to develop exceptional skills.

If you are strong in communication, leadership and have the right mindset for the job, then apply for the position of Customer Care Representative at Qatar National Bank today!

Role Summary

The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group’s products and services and encouraging customers to increase their business with the Group.

Role Description
  • Act as the first point of contact for customers, especially for telephone or e-mail queries, and provide information about various products and services offered by the Group.
  • Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
  • Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.
  • Receive loan applications from customers and prepare the corresponding loan agreements.
  • Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.
  • Full control of invoices internal process: log, distribution, booking in AVALOQ and full detailed travel expenses control. Ensure daily/monthly /periodically all transactions/reports are reviewed, scanning and filling of invoices.
  • Perform the preparation, scan and upload of all the bank documents related to clients, on the Alexandria platform (Alexandria project).
  • Carry out assigned clerical tasks when necessary.
  • Carry out any other administrative task when required.
Qualifications
  • Bachelor’s degree
  • Well-informed of the Private banking environment and operations, industry practices and regulations.
  • Good people relationship skills and awareness of risk management concept and practices
  • Good understanding of the Private Banking (HNW) customer base, its needs and expectations
  • Strong analytical, problem solving, decision-making and financial management skills
  • Self-driven individual with the ability to make decisions and follow through with initiatives
  • Planning, organizing and analytical ability
Company Benefits
  • Excellent benefits
  • Company offers career progression opportunities
  • Attractive package
Job originally posted on GrabJobs. If you need to report this job please contact GrabJobs
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Deadline: 05-05-2024

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