Customer Excellence Intern

Job content

MAIN PURPOSE

Are you excited about the possibility of doing things differently?

Do you always look for ways to make things better?

Would you like to make a difference?

Want to learn about change management?

If so, the Customer Excellence team needs you!

This internship is with the Customer Excellence team which resides within our Infrastructure & Operations department (part of Group Technology). During this internship, you will learn and participate on major projects and change management activities.

We are looking for someone who has an interest in, and enthusiasm for working in a complex environment where you will learn about change management, user awareness, and communication. You will be part of the team driving the adoption of technology and introducing new Digital Behaviors and new ways of working within Richemont and its Maisons globally.

You should also demonstrate strong writing skills and pay close attention to detail. Excellent time management skills will be well received as would a willingness to learn new things.

You will help the Customer Excellence team champion the initiatives that are driven from our technology teams, the aim being to help deliver a high quality, truly value-added service to the business users. The essentials of this position require you to be:

Thinking: Intellectual curiosity and creativity is a must.

Storytelling:Understand the elements that make a story exciting and how to highlight them in what you read in the posts and what you see on (social media) Yammer

Communication:Speak, write, and edit succinctly and compellingly, ability to manipulate social media tools. Participate or lead webinars to influence the change being introduced

Management:Meet deadlines, put out fires and multi-task. Work fast and work well.

Analytical Mindset : Analyse client satisfaction survey and produce reports with recommendation with the team.

Interpersonal:Play nice, whether it is in a team, with a team or independently. Be part of a global community and participate actively.

Technical:Know MS Teams, Word, PowerPoint, Excel, and Outlook. Understand data analytics and how to turn them into great actionable stories. Media development tools, video editing tools. Media databases and social tracking tools are a bonus.

Detail-Oriented:Whether it’s an email, a Yammer post or report, attention to detail and a commitment to delivering clear and precise work is essential.

Spark:Understand what sets you apart.

Motivated : Self-motivated and driven

Key Responsibilities

Research:   User adoption technology trends.

Engage: Share big ideas in brainstorm and with teams, create & animate internal workshops. Assist the Project teams in global rollout and user adoption activities

Plan: Assist in event coordination and organise global webinars to drive the adoption of technology and influence new digital behaviours in the organisation

Create: Craft written communications including “media” materials and social content, customer satisfaction surveys. Analyse user feedbacks and produce reports with recommendation

Monitor:  Early adopters progress, learning, adoption of new tools

You report to the Customer Excellence Programme Manager.

Fluent in both French and English, speaking and written. Any other language will be advantageous.

Education: Minimum Degree or equivalent.

You will be located at our Meyrin office starting September or October 2021.

This is a full-time (40 hours/week) paid internship lasting initially for 6 months (There may be an opportunity to extend the duration).