Customer Experience Manager / Country Lead Abbott Diagnostics Switzerland

☞ Abbott

View: 174

Update day: 24-04-2024

Location: Baar Zug ZG

Category: Sales

Industry: Hospital & Health Care

Position: Mid-Senior level

Job type: Full-time

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Job content

Abbott Diagnostics Division (ADD) in Switzerland is looking for its

District Customer Experience Manager

In this role you are the Commercial Country Lead for Abbott Diagnostic Division in Switzerland being responsible for managing a team of Sales and Value Expansion Representatives and driving value expansion and sales of products and solutions in Switzerland by managing customer relationship, lifecycle and experience in close collaboration with the Service and Application teams. In addition you are part of the Abbott Switzerland Leadership Team and represent Abbott in the SVDI.

Major Accountabilities
  • Full revenue responsibility including forecasting and target performance achievement for Switzerland
  • Full operational and functional responsibility of a team of Abbott Ambassadors (Sales Reps/Account Managers) and Value Expansion Consultants within Switzerland
  • Responsible to execute business development and sales plan to achieve revenue target, higher profitability, higher win-rates and higher share of wallet for existing customers
  • Assist Ambassadors and Value Expansion Representative with contract negotiations, particularly with pricing/profitability policies
  • Act as a trusted partner and advisor as main contact to our customers
  • Success in this role is measured by contract renewal rate, economic profitability per district, service level achievement, customer satisfaction score (NPS), and managed revenue and Sales team retention/commitment.
Education & Background
  • University degree
  • Proven sales and customer service management leadership track record
  • Minimum of 5-7 years track record in the medical diagnostic industry (Laboratory, Imaging or comparable) with an emphasis on managing day-to-day service, menu expansion and improvement of account profitability
  • Successful engagement with customers, specifically Senior Management, key buyers and key stakeholders on Customers C-Level
  • Working healthcare and diagnostics industry knowledge that includes the following: changing market dynamics, key competitors, terminology, challenges and potential government regulations
  • Strong solution selling and relationship building skills and strategic account thinking
  • Pragmatic - balanced approach to management combining strategic planning, operational excellence and flawless execution.
  • Team Oriented - builds strong relationships at every level of the organization and is a strong motivator who knows how to influence and get others to consistently do their best work.
  • Overcomes barriers within own organization, peer organization and virtual (matrix) organization.
  • Ideal candidate has a collaborative management style and disposition and is capable of working in a networked organization with a strong culture of virtual working teams.
  • Service oriented - achieves exceptionally high levels of customer satisfaction by carefully analyzing customer requirements and overcoming all hurdles to adapting product and service delivery to those requirements.
  • The position requires the willingness to travel on a frequent basis, i.e. on average three days per week.
  • Candidates must be fluent in German and English, French is strongly beneficial
Do you think and got what it takes? Then we are looking forward to your full online application in pdf format.
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Deadline: 08-06-2024

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