Customer Insights Analyst

☞ Swissquote

View: 182

Update day: 22-04-2024

Location: Gland Vaud VD

Category: Production / Operation

Industry: Banking

Position: Executive

Job type: Full-time

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Job content

Company Description

By joining Swissquote, you will become a member of the sector’s leading company. You will be encouraged to develop your skills and to grow within teams of highly qualified specialists. We encourage personal development and actively support creative team work, leadership and responsibility.

Job Description

Integrated into the Product Management department and supervised by the Customer Insights manager, you will be a crucial element of the team and will be responsible for supporting all our (Product, Sales & Marketing) insights initiatives through your analytical expertise.

Your Responsibilities
  • Prepare and improve regular reports on the main KPIs for different teams (Brand management, Sales management, Executive Management)
  • Perform estimations and analysis for the Executive leadership; effectively communicate trends, patterns, and predictions using relevant data
  • Perform annual market research to measure position of Swissquote brand in several markets
  • Drive various qualitative and quantitative research activities to support the product roadmap and main initiatives (clients’ surveys, interviews, focus groups, etc.)
  • Efficiently work and coordinate with different Swissquote teams, and external research agencies/research partners.
Qualifications
  • Master degree required, preferably in Marketing or Business, and Research-related areas
  • Experience in customer analytics or customer research during 2-3 years
  • Business mindset: advanced analytical and numerical skills (Microsoft Excel)
  • Experience of working with a survey software
  • Data visualization skills (building reports and dashboards in Tableau) is a plus
  • Excellent written and verbal communication skills, presentations skills (PowerPoint)
  • Excellent planning and time management skills, attention to detail
  • Hands-on mentality and proactivity
  • Positive team attitude with customer-focused service delivery skills
  • Fluent in French and English
Additional Information

SQ3
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Deadline: 06-06-2024

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