Customer Relationship Management (CRM) Intern

☞ Philip Morris International

View: 142

Update day: 03-04-2024

Location: Lausanne Vaud VD

Category: Marketing / PR

Industry: Tobacco Manufacturing Manufacturing

Job type: Full-time

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Job content

Be a part of a revolutionary change

This is just the start. For us. For you. Although our tobacco brands have been world famous since the 1900s, we now have a bold new vision to build our future on one clear purpose – to deliver a smoke-free future.

Your fresh perspective and positive mindset can fuel our smoke-free future. You’ll be collaborating on projects that really matter and helping us to explore completely new commercial territory. As you take your first steps, you’ll have the backing and brainpower of a multinational business behind you, but with the freedom you’d normally find in a start-up. It’s the perfect start to your career.

About The Customer Relationship Management Internship Program.

This internship program will give students the opportunity to learn about the world of 1-to-1 communication with consumers.

Who we’re looking for
  • Currently studying Bachelors/Masters degree in Business, Marketing, Digital Marketing
  • Familiarity with CRM and Digital Marketing concepts
  • Familiarity with tools like Google Analytics and PowerBI
  • Knowledge of Microsoft Office
  • Strong work ethic and interpersonal skills
  • An eye for detail - ability to proof one’s own work and catch errors
  • Has a desire to learn and grow
  • Highly organized, can multi-task in high-pressure situations
  • Dependable and punctual
  • Ability to work within a team environment
  • Proactive, sense of initiative, self-motivated
  • Fluent in English. Beneficial to be fluent in at least one of the following German, French, or Italian

Description

We are seeking a Customer Relationship Management (CRM) Intern who will be responsible for supporting the CRM team on reporting, insights, and operations. Their duties will include supporting the quality assurance (testing) process, generating reports and insights of all 1-to-1 communications, and overall CRM operations. The candidate must have a keen eye for detail, be thoughtful with decision making, and have a strong motivation to learn.

Roles & Objectives
  • Collaborate within the CRM team and with other marketing teams for supporting the quality assurance (testing) process
  • Gather data from different sources to create reports on all 1-to-1 communications
  • Generate insights and recommend action steps to improve future communications
  • Learn about industry best practices and share ways to incorporate those learnings in our communications
  • Demonstrate excellent written and verbal communication skills, proven relationship builder
  • Ensure projects are completed with the highest quality and within the designated timeline
What we offer

Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can
  • Seize the freedom to shape your future and ours. We’ll empower you to take risks, experiment and explore.
  • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
  • Pursue your ambitions and develop your skills with a global business –our staggering size and scale provides endless opportunities to progress.
  • Take pride in delivering our promise to society to deliver a smoke-free future.
PMI is an Equal Opportunity Employer.
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Deadline: 18-05-2024

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