Customer Service Agent

Job content

BAT is evolving at pace - truly like no other organisation.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!

BAT SWITZERLAND IS LOOKING FOR A CUSTOMER SERVICE AGENT

SENIORITY LEVELnon-Management

FUNCTIONMarketing

SALARY RANGECompetitive salary + excellent benefits + market leading bonus

LOCATIONLausanne – Switzerland

REPORTS TOCustomer Management Executive

What You Will Be Accountable For

• Manage orders processing in SAP for all Customers and Field Force, i.e. Retail and Horeca (Stock replenishment, cash sales, etc.)
• Follow-up on order schedules and contacts with CRM administrator to investigate delays or no-shows.
• Provide information to Customers and Field Force on product changes, new prices and promotions.
• Run product availability checks and maintain up to date the portfolio file for Customers and Field Force orders.
• Assist Customer Service Manager or any stakeholders (e.g. Marketing finance) by solving Boot stock SAP issues
• Ensure and maintain effective information flow with key stakeholder (e.g. Factory, Supply Chain, Field force incl. Managers)
• Follow up on returns from Customers and Field Force, in collaboration with the production site
  

Essential Experience, Skills And Knowledge

• Swiss CFC certification or equivalent
• Fluent in (Swiss-) German or French with very good command in the other language
• Good level of English, knowledge of Italian is a plus
• IT literacy MS office and specifically SAP or any other ERP / CRM
• Excellence in execution and high service orientation
• Excellent communicator with all stakeholders and team player
• 2 years’ experience in Trade marketing customer service is an asset
  

WE ARE BAT

At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.

• An excellent working environment within a young, dynamic, and motivated team
• An international and diverse work atmosphere
• A competitive, above-average salary
• Remote work up to 60% within Swiss territory
• Global Top Employer with 53,000 BAT people across more than 180 markets
• Diversity leader in the Financial Times and International Women’s Day Best Practice winner
• Seal Award winner – one of 50 most sustainable companies
  

BELONGING, ACHIEVING, TOGETHER

Collaboration, diversity, and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!