Customer Service Agent

☞ Just Eat Takeaway.com

View: 144

Update day: 03-04-2024

Location: Zürich Zürich ZH

Category: Consulting / Customer Service IT - Software

Industry: Information Technology Services Computer Software Internet

Job type: Full-time

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Job content

As CS Advisor, you will be responsible for providing exceptional service to our customers and restaurant partners across a range of channels including voice, chat, emails and web forms - including live and non-live interactions depending on the “line of business” that you support in your team.

Activities Will Include

You will be trained to become an expert in either a specific or various “lines of business” when you join JET and be assigned to a team. Your specific team may also change over time as we build a dynamic service centre.
  • Inbound customer and restaurant support via available contact channels
  • Support Order Management processes incl. order cancellations and outbound activities
  • Process small restaurant data updates (e.g. minor menu updates)
  • Process customer compensation activities
  • Complete internal task management between teams to ensure resolution of tickets
  • Manage temporary closed restaurants and restaurants with high order cancellation and/or manual confirmation rates
  • Drive restaurant case escalations
  • Complete proactive compliance monitoring (Fraudulent Reviews, Disabled Payouts etc.)
  • Complete data entry for new Sign Ups (Menu & Delivery Areas etc.)
  • Provide data entry support for existing restaurants (Menus/Delivery Areas/Opening Hours updates & Change Requests)
  • Provide restaurant finance related support (e.g. Invoices, Payments etc.)
  • Create Credit Notes and supporting finance processes
  • Complete checks & re-assessments
  • Support additional admin Tasks
  • Provide troubleshooting advice for device Hardware / Software issues
  • Support activities relating to supply chain for devices
  • Provide social media support (e.g. Facebook, Twitter, Instagram)
  • Monitor review sites & App Reviews
  • Support issues with vouchers, loyalty points etc.
Your Profile & Experience
  • Passionate about delivering consistently brilliant customer service and takes pride in delivering great experiences
  • Strong communication skills - both written and verbal
  • Ownership and accountability is key
  • Team player who wants to contribute to creating an inclusive and fun team culture
  • Keen attention to detail
  • Professional, respectful and courteous at all times to customers, restaurant partners and team members
  • Focus on resolving problems and working with customers to resolve issues and conflicts
  • Willingness to work a flexible shift pattern as described above
Why work at Just Eat Takeaway.com?

Just Eat Takeaway.com is a leading global online food delivery marketplace headquartered in Amsterdam and listed on the London Stock Exchange.

We’ve built our business on having the widest choice available on our platform – connecting millions of customers with over 205,000 restaurants across 24 countries - with over 100 different cuisines from local independents to globally famous restaurants, available to order via our app and website.

We provide the platform and tools to help independent restaurants move online and reach a significantly broader customer base – to generate increased orders and grow their businesses. We also provide the insights, advice, and support our growing community needs to satisfy customers and help raise standards across a vibrant takeaway sector.

We’re built to deliver behind the scenes too. To make Just Eat Takeaway.com the great company it is, it takes a great team of people. Which is why all of our colleagues are welcomed into a diverse and inclusive workplace where they feel they can belong. We’re passionate about nurturing our people and offer a full programme of training and support to our employees – helping them to develop their careers in a way that suits them.

Department: Customer Service
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Deadline: 18-05-2024

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