Customer Service Indoor Sales Agent (100%, all genders)

Job content

We are looking for a new team member with good negotiation skills. You will take care of customer logistic needs such as initiation or adjustment of allotments, bookings, complaints handling and provide transportation solutions and offers in order to maintain and develop current and potential business.

Starting date: March 1, 2022 or as soon as possible

You may apply in English or German.

Facts
Location

Zürich/Kloten

Employment level

Direct entry

Function

Logistics / Cargo, Sales / CRM

Working time

Full time

Salary

CLA

Publishing date

01-24-2022

Application deadline

02-07-2022
Tasks
First point of contact for internal & external interfaces on the subject of allotments
Perform bookings and re-bookings
Initiate & secure time table preparation activities and meet allotment deadlines
Develop and secure current and potential business
Excecute and follow up short term sales activities such as offer special rates upon spot requests
Conduct post shipment activities; e.g. written statements
Inform/advise customers about general rules and regulations in the air cargo business
Generating revenue by promoting Swiss WorldCargo worldwide network and service solutions (products)
Conduct operational supervision of special shipments
Find short term transportation solutions with providers such as ground handling agents, unit load device suppliers, local trucking companies
Contact

Maria Vega

Human Resources
Swiss International Air Lines AG

Phone
+41 44 564 22 66
E-mail address for inquiries
recruiting.services@swiss.com
Benefits

Attractive company pension scheme, Subsidized parking or public transport, Company health management, Nursery, Flight benefits, Remote working (e.g. from home), Flexible workhours and part-time working models, Diversity programmes, Paid maternity and paternity leave

Behind the scenes
Video: https://player.vimeo.com/video/377755417
Be part of Swiss WorldCargo

Swiss WorldCargo is the airfreight division of Swiss International Air Lines (SWISS), responsible for transporting high-value and care-intensive consignments to over 130 destinations in over 84 countries.

Requirements
Occupational apprenticeship (KV / Luftverkehrslehre) or adequate education in Air cargo / Forwarding Industry
Proven, successful experience in sales activity
Very good spoken and written German and English skills, French is an advantage
Excellent MS Office knowledge
Work effectively with others and be a team-oriented person
Critical thinking and problem solving skills
Solution oriented thinker and ability to master difficult and challenging situations
Company
About Swiss International Air Lines AG

It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.