Customer Service Representative

Job content

The Customer Service Representative is the key contact for Catalent internal and external customers. The role of the Customer Service Representative is to translate the customer needs into production requirements for Catalent manufacturing sites located all over the world, as well as to provide customers with excellent support and impeccable communication by channeling and coordinating their requests through the Catalent organization.

The role

• Act as primary contact for assigned customer accounts
• Coordinate information flow with corresponding manufacturing sites and internal stakeholders in a timely manner
• Responsible for the execution of the Order Management process, incl. collection of customer orders, creation of corresponding purchase orders to confirm production.
• Responsible for the follow up of the orders up to the delivery to customers to ensure on time and in-full service level
• Responsible for the communication to customers
• Responsible for the customer invoicing settings
• Responsible for customer and product master data quality in Catalent system
• Responsible for the continuous improvement of Catalent Standard Operation Procedure and Work Instructions
• Manage timely collection of customer forecast where appropriate to support Planning teams
• Ensure appropriate reporting to management KPI’s (On Time Delivery, Backorders, Customer temperature…)
  
  

The candidate

• Secondary degree as a minimum, but bachelor’s degree preferred
• 3-5 years experience in customer service or in any other supply chain area or in sales
• Experience in pharma industry preferred
• Experience in contract manufacturing organization preferred
• Fluent in English
• Fluent in any other language is a plus
• APICS CPIM certification a plus
• Excellent communication skills, Excellent customer focus and understanding
• Wholeheartedly committed to delivering high standards
• Active listening skills, Proactive personality
  
  

Position Benefits

• Competitive annual salary
• Life Assurance policy and Accident Insurance policy
• Free parking
• Pension Plan
• Multicultural environment in Cham
  
  

Catalent’s standard leadership competencies that are used to interview and for Performance & Development:

• Leads with Integrity and Respect
• Delivers Results
• Demonstrates Business Acumen
• Fosters Collaboration and Teamwork
• Champions Change
• Engages and Inspires
• Coaches and Develops
  
  

Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.

Catalent is committed to the health and safety of its employees, visitors and the customers and patients we serve. As a result of the global pandemic, we have modified many of our recruitment and on-boarding processes to maintain everyone’s safety. The Human Resources teams will communicate all necessary safety processes and procedures throughout each stage.

personal initiative. dynamic pace. meaningful work.

Visit Catalent Careers to explore career opportunities.

Catalent is an Equal Opportunity Employer, including disability and veterans.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to DisabilityAccommodations@catalent.com. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Important Security Notice to U.S. Job Seekers:

Catalent NEVER asks candidates to provide any type of payment, bank details, photocopies of identification, social security number or other highly sensitive personal information during the offer process, and we NEVER do so via email or social media. If you receive any such request, DO NOT respond— it is a fraudulent request. Please forward such requests to spam@catalent.com for us to investigate with local authorities.