Customer Service Representative

☞ Swisscare Switzerland Ltd.

View: 131

Update day: 20-03-2024

Location: Bern Bern BE

Category: Other

Industry:

Job type: Full-time

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Job content

To strengthen our team in Bern-Bümpliz, we are looking for:

Customer Service Representative (m/f) 80%-100%

YOUR TASKS

  • Ensure a quality customer service by telephone as well as the processing of requests through modern contact channels
  • To provide information to policyholders on questions related to contracts and invoicing.
  • Ensure daily cooperation with our partners
  • Respond to customer requests and provide solutions wherever possible
  • Various administrative tasks

WHAT WE ARE LOOKING FOR

Education

Federal certificate of proficiency EFZ/CFC office, customer relations or any other equivalent education in the domaine of customer service.

Skills

  • Excellent knowledge of English required (C2)
  • Fluent in German
  • Well versed with office and administration related software
  • Great communication skills
  • Team spirit and service oriented
  • Flexibly, dynamique and happy to learn

Experience

  • Ideally in the fields of health insurance, travel insurance, or customer management

WHAT WE OFFER

  • Exceptional work environment with an international team
  • Attractive benefits
  • Flexible hours
  • Hybrid work (home office for Swiss resident)
  • In house training
  • Continuing education opportunities
  • All this in a motivating and varied professional environment
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Deadline: 04-05-2024

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