Customer Service Representative (m/f/d)

☞ Mars

View: 123

Update day: 21-03-2024

Location: Baar Zug ZG

Category: Consulting / Customer Service Merchandising / Purchasing / Supply Chain

Industry: Manufacturing

Position: Associate

Job type: Full-time

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Job content

Join Mars as an Associate and shape a more prosperous future – for your community, for the planet and for yourself. From the moment you come onboard you’ll find endless opportunities to pursue your passions, take on new challenges and explore our diverse business. Work with great managers and other Associates who will help you bring your ideas to life.

At Mars, your tomorrow starts today.

Customer Service Representative (m/f/d)

Location: Baar, Switzerland

Background

The purpose of the role is to ensure accurate order processing to our customers from receipt of order to delivery and invoicing. This position reports to the Customer Service Manager for the Mars Multisales BEACH cluster.

Responsibilities

  • Order management and particularly inventory management (VMI) for our customers. You’ll be in regular contact with customers, key account managers and the warehouse
  • Securing product availability, monitoring of delivery dates, organization of product changeovers in collaboration with other functions
  • Main point of contact for the Sales Force in terms of Customer Service and Logistics operations
  • Active contribution to various internal and external projects. You’ll make full use of your knowledge in digitalization and automation and will be able to further build on this

Qualifications

  • Knowledge of and experience in a similar position in the FMCG world (min. of 2 years)
  • Excellent abilities to engage and deal with customers paired with resilience and self-confidence in more demanding situations
  • Strong system skills as well as curiosity and interest to understand processes and improve them where appropriate
  • Ability to work as part of a team and using own initiative
  • German native with good knowledge of English and French

What can you expect from Mars?

  • Work with over 130,000 like-minded and talented Associates, all guided by The Five Principles.
  • Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
  • Best-in-class learning and development support from day one, including access to our in-house Mars University.
  • An industry competitive salary including bonus and other Fringe benefits

We are looking forward to receive your online application!

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Deadline: 05-05-2024

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