Customer Service Specialist

View: 172

Update day: 21-03-2024

Location: Fribourg Fribourg FR

Category: Other

Industry: Medical Equipment Manufacturing

Position: Entry level

Job type: Full-time

Loading ...

Job content

The Job Purpose Is

Order handling for assigned countries from receipt of order till final invoicing / shipment, in order to secure smooth order processing from start to end.
Contact point for internal and external customers and stakeholders
To meet customer service standards by providing high customer service level
Support other functions with related data

Major Accountabilities

Ensure orders are processed on time and without issues
Monitor and action blocked orders
Issue of relevant billing documents for financial processing
Issue or review shipping documents or any other documents needed for export, import or banks
Organise/assist transportation for export or transit shipments and freight charges, and constant follow-up until delivery to the customer.
Handling all customer inquiries
Review and provide input to Customer Protocols and CRF (customer request form)
Consignment handling
Regular review and accountability on open orders, accurate sales projection and risk assessment.
Vacation relief for other countries
Apply Alcon SOPs in accordance with compliance and AFCM requirements.
Providing basic information on Alcon products
Regular calls with customers / distributors / rep.offices
Build strong relationships with internal and external customers and stakeholders
Support and involvement in ad hoc projects
Super User (below only applies to the Super User Role)
Second level support for customer service reps
Process virtual returns (return receipt, return PO to supplier)

Requirements

Ideally previous experience in customer service field
Customer oriented, flexible, proactivity
Reliable, good work ethics; Ability to work independently; Team oriented; Ability to work under pressure and ability to multitask and prioritize
Eager to learn and develop
Adaptable to change and structured and analytical mindset
Good communication skills (written and spoken)
Super User (below only applies to the Super User Role)
Tech savvy: high level knowledge of processes and system functionalities (SAP, Salesforce, etc.)
Coaching/Teaching skills: ability to share knowledge of the processes and how the system works
Continuous improvement mindset
Interpersonal skills: instills team spirit and willingness to work as a team
Training skills: ability to pass on knowledge and to identify training needs
Drives resolution of issues
Problem solving: ability to assess an issue, identify a remediation plan and test the given solution provides the right result
Knowledge of SAP, CRMs, and MS Office applications
The ability to fluently read, write, understand and communicate in English

Loading ...

Click to apply for free candidate

Loading ...

Loading ...

Loading ...