Job type: Full-time

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Job content

Position Snapshot

Location : La Tour-de-Peilz

Act. Rate: 100%

Start date: As soon as possible

Position Summary

We are looking for a Customer Service Specialist who will ensure outstanding service on Export Operations and manage E2E order to delivery process in triangular & direct transactions.

A day in the life of Customer Service Specialist
  • Creation of Sales orders, Purchase orders, their transmission to production sites, and their acknowledgement/ confirmation on time.
  • Follow-up of on time production of orders for customers, as well as coordination/organization of dispatch of orders.
  • Coordination of execution of Export relates activities & creation/coordination of shipping documentation.
  • Invoicing of orders- creation & transmission of billing documents (PFIs/ Final Invoice).
  • Management of bank guarantees (Cash against documents/ Letter of credit).
  • Customer claims management.
  • Review & maintain General Shipping Instructions with Production Markets & Customers.
  • Deliver continuous improvement based on customer feedback
  • Liaise with DSP to ensure correct distribution of stock and follow-up on new product launches
  • Perform CS compliance activities
  • Handle samples for local registration/promotion of product and salvage orders
  • Review and handle Parked & Blocked invoices
  • Participate & contribute to operational reviews with respective business functions
What Will Make You Successful
  • Two or more years of relevant experience or role at market / business environment
  • International customer service (export & transportation management knowledge)
  • Incoterms, Export & Shipping documents, Letter of Credit- Foreign Trade & Customs
  • Relevant operational experience at market/ business level, in the following areas is beneficial: Customer Service, Demand & Supply Planning, Finance, Business Planning, budget control, cost management.
  • Fluent in English (international environment)
  • Computer literate (MS Office: Excel, PowerPoint, Word)
  • SAP knowledge in SD & P2P modules would be an advantage
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Deadline: 10-05-2024

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