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Customer Service Specialist
View: 319
Update day: 26-03-2024
Location: La Tour-de-Peilz Vaud VD
Category: Administrative / Clerical / Assistant
Industry: Consumer Goods Food & Beverages Food Production
Job type: Full-time
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Job content
Position SnapshotLocation : La Tour-de-Peilz
Act. Rate: 100%
Start date: As soon as possible
Position Summary
We are looking for a Customer Service Specialist who will ensure outstanding service on Export Operations and manage E2E order to delivery process in triangular & direct transactions.
A day in the life of Customer Service Specialist
- Creation of Sales orders, Purchase orders, their transmission to production sites, and their acknowledgement/ confirmation on time.
- Follow-up of on time production of orders for customers, as well as coordination/organization of dispatch of orders.
- Coordination of execution of Export relates activities & creation/coordination of shipping documentation.
- Invoicing of orders- creation & transmission of billing documents (PFIs/ Final Invoice).
- Management of bank guarantees (Cash against documents/ Letter of credit).
- Customer claims management.
- Review & maintain General Shipping Instructions with Production Markets & Customers.
- Deliver continuous improvement based on customer feedback
- Liaise with DSP to ensure correct distribution of stock and follow-up on new product launches
- Perform CS compliance activities
- Handle samples for local registration/promotion of product and salvage orders
- Review and handle Parked & Blocked invoices
- Participate & contribute to operational reviews with respective business functions
- Two or more years of relevant experience or role at market / business environment
- International customer service (export & transportation management knowledge)
- Incoterms, Export & Shipping documents, Letter of Credit- Foreign Trade & Customs
- Relevant operational experience at market/ business level, in the following areas is beneficial: Customer Service, Demand & Supply Planning, Finance, Business Planning, budget control, cost management.
- Fluent in English (international environment)
- Computer literate (MS Office: Excel, PowerPoint, Word)
- SAP knowledge in SD & P2P modules would be an advantage
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Deadline: 10-05-2024
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