Customer Service Specialist (m/f/d)

☞ Hays

View: 190

Update day: 25-03-2024

Location: Allschwil Basel-Landschaft BL

Category: Executive management Officer Sales Serving / Cleaner / Maids PG / PB / Reception Transport / Logistics / Warehouse

Industry:

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Job content

My duties
  • Manage customer purchase orders and sales order entry
  • After full sales order completion, release delivery block to ensure timely sales order execution
  • Ensure all sales order information and documentation are accurate and complete
  • Control orders within firm period, check&convert the requirements within the planning time fence
  • Management of regular commissions according to customer profiles and irregular credit, debit notes for adjustments
  • Proactive preparation for month and quarter end sales order execution
  • Tracking the availability of materials to secure the delivery of the orders on time and in full
  • Cross functional communication with numerous departments to ensure fulfillment of customer requests (Manufacturing sites, Procurement Manager, Demand, NPI, Logistics Execution, Quality Assurance, Finance, Commercial, Regulatory Affairs)
  • Entry of company affiliate and customer complaints into SAP, monitor and follow up with backoffice logistics execution team
  • Perform order reviews with customers as part of the S&OP processCoordinate sales order fulfilment and transport execution directly with logistics service providers

My qualifications
  • Proven experience in order processing in a customer service department, preferably in the pharmaceutical industry
  • Basic knowledge in transport and logistics, Incoterms, etc.
  • Experience with ERP systems, preferably SAP and APO planning tool
  • Thorough knowledge of administrative procedures and MS Office systems
  • High level of personal and professional integrity & strong work ethic with a high degree of flexibility
  • Good negotiation skills, very good written and oral communication skills
  • Ability to work cross functionally
  • Ability to understand different attitudes and cultures, and to deal with them in an effective way
  • Highly customer-oriented attitude, analytical, problem solving and active follow up
  • Task oriented (Teamwork), high ability to work independently or with others
  • High flexibility (ability to adapt and work efficiently in different situations)
  • Excellent command of English is essential; knowledge of any other language is an asset for country allocation and customer service support.

My benefits
  • A very renowned company
  • Central location
  • Possibility for an extension

About Hays



With over 15 years of experience in the pharmaceutical industry, biotechnology and medical engineering, we know the key contacts at companies that are recruiting for challenging jobs with real potential. The current high demand for staff has opened up exciting opportunities for dedicated professionals looking to develop themselves professionally and to further their careers. As recruitment specialists with an international network of contacts, we can offer you decisive advantages – all completely free of charge. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.





My contact at Hays









Contact




E-Mail: positionen@hays.ch



Tel: +41 44 225 50 00





Reference number



578609/1
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Deadline: 09-05-2024

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