Customer Success Engineer 80% - 100%

1plusX is a global marketing technology company helping media companies and marketers to unlock the full value of their marketing data.

1plusX’s core product, our AI-driven marketing intelligence platform, takes in a client’s data, enriches it, turns it into precise customer and asset profiles in real-time and finally activates it on relevant online channels. With enhanced data quality, expanded reach, and increased targeting accuracy, users of the platform can substantially improve their bottom line.

Our company’s name ‘1plusX’ is a formula for modern marketing success, where data plus AI-predictions create the stepping stone for a competitive edge. Our founding team includes CEO Jürgen Galler (ex-Google), Thomas Hofmann (ex-Google; ETH Zurich), and Joachim Schoss (founder of Scout24). Today, 1plusX operates in Europe, Asia and the US.

About the role

• As a Customer Success Engineer, you are a vital member of our Customer Success Team. Together with our Customer Success Managers, you are responsible for the post-sales experience of our customers with relevance to working at the intersection of technology and business.
• You take full ownership of customer onboarding projects by conducting technical integration workshops, onboarding process, ongoing management, upselling and rollouts of additional features.
• You ensure that our customer issues are managed and solved on time.
• You contribute to the business as a whole by partnering up with our Product and Core Engineering team on customers’ priorities.
• You work directly with the VP of Customer Success on maximizing customers’ satisfaction and together with the Sales team on maximizing customers’ revenues.

About you

• You stand out with your hands-on experience (2+ years) with web technologies like JavaScript, AMP, HTTP and REST API.
• You are familiar with data analytics (mostly SQL, if possible Apache Spark) and with data formats like JSON, CSV or Avro.
• You know at least one scripting language like Bash and Python and you are familiar with browser technologies like cookies, local storage, etc.
• You work independently and you find excellent solutions with your pragmatic and winning mindset.
• You have excellent problem-solving skills and like to communicate with customers.
• You communicate business fluent in English

Nice to have but not mandatory to apply:

• Working experience in data science, big data or business intelligence projects.
• Previous experience in customer support for a B2B SaaS company or in a dynamic startup environment.
• Previous experience in the AdTech or MarTech industry.

What’s in it for you?

• At 1plusX, we highly value teamwork and we are honest, open, warm and direct with each other.
• We actively foster diversity and inclusion. Being a part of our growing team means that you will be supported and challenged because we all contribute together to our success.
• We promise that working with us is fun!

Some of our benefits:

• Equal pay framework to ensure equal pay and equal opportunity
• Virtual Stock Options
• Individual learning & development time and budget
• Flexible schedule of office work and at-home work and 4 weeks of "Digital nomad" time

Interested in the role but you don’t meet 100% of the requirements? We’d love to hear from you! We encourage you to apply; we’d be excited to see if your unique skill set and experience could be a match.

We are an equal opportunity employer. We base our recruitment decisions on qualifications, skills, knowledge, experience and essential business requirements regardless of race, religion, color, gender identity, age, disability status or sexual orientation.

Notice for Recruitment Agencies

We don’t collaborate with recruitment agencies/consultancies. Therefore, we do not follow up on applications from such. All unsolicited CVs will be rejected, and 1plusX will acknowledge no referral fee.