Customer Success Management

Role + Responsibilities

• Working alongside the Strategic Account Manager to ensure alignment with the efforts to maximize retention, adoption and customer satisfaction; periodically engage directly in the sales process, specifically within complex global opportunities

• Become an expert consultant, advising the customers on how to best leverage Endress+Hauser complete portfolio, tools and technologies; primary target group being the corporate stakeholders

• Develop and carry out initiatives/activities to guide customers to unlock and realize untapped values for their technical and business processes (Account-Based Marketing initiatives)

• Work closely with cross-functional teams across Products, Solutions, Service, Marketing, Account Management, etc. bringing them into the customer conversations as needed
  

Qualification + Profile

• Consulting mindset and competences paired with good communication skills, both written and verbal

• Capable of understanding both customer’s technical and business processes within Food&Beverage, Marine, Water&Wastewater, Power&Energy

• Fluent in English; German would be an advantage

• Based in Europe; open to international travels
  

Benefits + Perks

• You will find the security of working for an international family-owned company
• You will have a wide range of training opportunities
• You will get flexible working time
• You will come across a broad range of options for the reconciliation of family and working life