Position: Entry level

Job type: Full-time

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Job content

Job Description

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

Every day, Agilent Service Engineers help our customers in Switzerland to solve issues that enable scientists to make discoveries that improve the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently.

Already have experience as an engineer working with instruments, customers, or labs, or would like your career to move towards this direction? Keen to continuously learn about new instruments, software, application, and consumables, to then help understanding and solving customer problems by delivering high-level customer service, to drive and build customer success? This is an excellent opportunity to join a growing and dynamic organization!

At Agilent, we value a passion for science, a focus on results and a commitment to a greater good. Drive, talent and experiences can vary from individual to individual, but together we have a common thread we call One Agilent.

We are dedicated to fostering a healthy work environment that inspires collaboration and innovation in a global scientific community. A space that fulfils an individual’s purpose in a meaningful way. A place where everyone can achieve their potential, with a team that aims high, in a company that supports a flexible working environment with your well-being in mind.

Take a glimpse into life at Agilent. Hear about our unique culture, our work, and what we love about our company: https://youtu.be/TrWff2knbnI

Role

This role entails providing hands-on technical support to our customers and colleagues. Work on-site at a variety of labs and support the customers with product solutions across software, spectroscopy and/or chromatography:
  • Install and optimize hardware/software/network products, perform maintenance and repairs, diagnose and resolve product performance issues, address applications related issues and provide end-to-end solution at customer sites; deliver fully coordinated solutions , which may include peripherals, communications, operating systems, and applications software.
  • Ensure customer satisfaction by guiding and training users on preventive maintenance and configurations, as well as how to effectively use the systems to their advantage. Demonstrate and train customers how to use and optimize high end features of Agilent’ software platforms to their benefit. Additionally, share your expertise and train other Service Engineers across Agilent’s product solutions!
  • The main focus of this position is to support customers with the use of our software solutions and to provide them installation and qualification services for these products.
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Deadline: 10-05-2024

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