Customer Support Specialist (20%)

☞ ABB

View: 196

Update day: 24-04-2024

Location: Baden Aargau AG

Category: Consulting / Customer Service Part-time

Industry: Énergie et exploitation des ressources naturelles

Job type: Temps partiel

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Job content

Customer Support Specialist (20%)

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.


The Customer Support Specialist is the first point of contact for our global service network as well as for direct customers and business partners of the turbocharger division in Switzerland. Reporting to the head of order fulfillment and using your customer service skills and knowledge, you will aid the order fulfillment team by reacting to customer inquiries.

Your responsibilities

  • Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue
  • Monitoring the status of orders
  • Ensuring that inquiries are resolved and providing assistance in any necessary escalation
  • Ensuring a positive customer experience by giving them regular updates and clarification
  • Observing the overall process and trends across inquiries and identifying improvement areas

Your background

  • Minimum 4 years of experience in back office, working as an order handler with good knowledge about SAP and deep experience in export
  • An agile and proactive approach, with a demonstrated ability to take ownership of customer issues
  • Knowledge of principles and practices in customer service
  • Knowledge of SAP, Microsoft Teams and Share Point
  • A collaborative, solution-focused approach, and strong written and spoken communication skills
  • Fluency in English and German

Benefits

  • Canteen
  • Childcare
  • Flexible work practices

More about us

ABB Turbocharging manufactures and maintains turbochargers for engines on ships, power stations, diesel locomotives and large, off-highway vehicles. We strive to be a trusted partner in supporting our customers transit towards sustainable industries with innovative technology, expertise and smart solutions. We look forward to receiving your application. The recruiting process is being led by Sophia Papavero, Talent Partner ABB Switzerland Ltd. If you want to discover more about ABB, take another look at our website www.abb.com. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. ABB Data Privacy Statement: https://new.abb.com/privacy-notice/candidate

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Deadline: 08-06-2024

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