CX Digital Product Manager - Ownership

Jobinhalt

Job Description

Who We Are

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer, and more equitable for all. Our diverse team brings their collective passion to deliver on this ambitious future in Europe. We are proud of our achievements across the globe however we have the biggest opportunity to change the way people live, move, and connect in Europe. Together, for everyone.

Who We Look For

We look for the bold - those willing to respectfully share their ideas and listen to others. We seek out the innovators - those who challenge the status quo when their vision requires a new way of thinking. We reach for the collaborators - those who understand that a diverse team is stronger than any one individual. We seek the self-motivated - those who ask questions, and never stop looking at what’s next.

About The GM Europe Customer Experience & Connectivity Team

Members of the GM Europe Customer Experience & Connectivity Team will be pioneers in the EV movement, energized to connect people to what matters and create a movement towards a better, more sustainable future for all. Our passion fuels our focus to be the best - a Customer Experience icon inspiring trust, passion, and confidence in our brands. We put employee and customer safety first – always! We act as one team, driven to make everything and everyone around us better. We love delighting customers, bringing together the most innovative, digitally centric human experiences customers love. We strive for excellence through empowered teams, business agility, and continuous learning resulting in a most admired place to work.

About the Position: CX Digital Product Manager - Ownership

The ideal candidate for the CX Digital Product Manager – Own/Use/Share position embodies GM’s Behaviors and is driven to create industry defining ownership experiences for our customers. Bringing a growth mindset, this position will lead the development of D2C digital product strategy for Own / Use / Share aimed at building personalized, engaging, effortless, long-term customer relationships resulting in greater share of wallet and brand affinity. Partnering with groups such as Digital Business Teams, Brand Marketing, Product, Network & Distribution and Agile Development Teams, this position will collaborate with leaders across GM to redefine the way customers access and engage in the own, use, and share ecosystem. This position requires someone who is a self-starter, fast learner and always thinks customer first. A progressive track record with a proven ability to lead change, collaborate across all functions, and effectively prioritize in an ambiguous / fast-paced environment is a must.

Key Responsibilities

• Leverage multiple data sources such as customer research, analytics, and insights to prioritize a set of D2C ownership experiences
• Partner with technical teams to execute requirements definition, development, and implementation
• Work with product marketing to ensure ability to launch marketing strategies and share accountability for business outcomes
• Provide direction to analytics, market research, and applied insights teams on what concepts require investigation and validation to support new demand opportunities.
• Leverage SAFe Agile practices to manage the product backlog across all enterprise needs to determine optimal development activities
• Manage and prioritize issues and enhancements impeding the product’s quality or adoption in the market for continuous improvement
• Distill the essence of our customer’s needs, and represent as well-defined Product Briefs, Epics, and Features
• Lead planning and product definition throughout the product lifecycle and maintenance
• Drive global alignment and execution of new and future products and features
• Determine integration and rollout across applicable vehicle programs
• Coordinate with UX/UI to apply end-to-end channel strategy to develop experiences and products
• Balance product feature requests vs. marketing, design, and other requirements
• Anticipate customer experience and value risk throughout the technical development process
• Define requirements and needs for product performance analytics and reporting to maintain clear visibility on how the product quality and adoption is performing in the market
• Direct product/service imperatives, including product/service scorecard development and financial/resource risk assessment
• Facilitate and lead cross-functional product execution teams
• Guide issues and uncertainties through effective decision framing and working towards resolution
• Keep abreast of current consumer trends, competitive activity, and technology advancements
  
  

Required Qualifications:

• Bachelor’s degree required
• Product management experience
• Familiarity or experience with product lifecycle management
• Knowledge of D2C business model
• Capacity to consolidate multiple sources of disparate information into easy-to-understand views for leadership
• Ability to translate global and regional trends and insights into meaningful product attributes
• Propensity to influence and implement ideas cross functionally with appropriate level of regionalization
• Capability to develop product roadmap and lead product from concept to market launch
• Experience with agile product development practices
  
  

Preferred Skills:

• Customer Focus – ability to gather customer insights and prioritize product features appropriately
• Cross functional collaboration skills and the ability to handle ambiguity
• Organizational and learning agility
• Business and technical acumen
• Prior Experience in working with/for D2C automotive retail
  
  

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.