Head of CX Design Group

Jobinhalt

Job Description

We are looking for the bold - those willing to respectfully share their ideas and listen to others. We seek out the innovators - those who challenge the status quo when their vision requires a new way of thinking. We reach for the collaborators - those who understand that a diverse team is stronger than any one individual. We seek the self-motivated - those who ask questions, and never stop looking at what’s next. Members of the GM Europe Team will be pioneers in the EV movement, energized to connect people to what matters and create a movement towards a better, more sustainable future for all. Our passion fuels our focus to be the best.

Our GM Europe Customer Experience & Connectivity Team is seeking a Head of CX Design Group – Europe to serve as the primary design thought leader in the execution of D2C experiences across a range of channels. Our studio creates customer-facing digital experiences across multiple brands and platforms, touching millions of lives across retail, in-vehicle, web, mobile, and wearable interfaces.

As the Head of CX Design Group for Europe, you will work collaboratively with design leadership, a multi-disciplinary design team, agency partners, technologists, and business stakeholders to define, design, and deliver compelling and effective user experiences for D2C. As an adept leader, you will be tasked with accurately assessing the capabilities and strengths of team members, assisting in the establishment of quality standards for our work, identifying individual and team-level goals, people management, and skills development to ensure a world-class digital design team. It will be your responsibility to ensure the experiences meet customer expectations while facilitating cross-product and cross-brand cohesion. The ideal candidate will have experience delivering successful digital products in either client and agency environments, an understanding of human-centered design methods, and a knack for communicating a vision to enable high-performing creative teams.

Key Characteristics

• Leadership: You play critical role during start-up phase as a key strategic individual contributor, partnering and collaborating with design leadership to deliver on our mission.
• Operational Effectiveness: You don’t just walk the walk and talk the talk, you build relationships and get things done. You’ll develop strategic partnerships, plan work thoroughly, and balance demands from all directions.
• Superb Communication Skills: You can communicate broad concepts as well as fine detail through written and graphical media. You can simplify complex systems, requirements, and plans into digestible insights that drive the work forward without missing key information.
• Outstanding Collaboration Skills: You are an effortless collaborator. You welcome ideas from any source, and are prepared to build on them to make the work successful.
• Comfort with Ambiguity: You are comfortable working in a space where problems and solutions are not well defined. You can cope with change, shift gears comfortably, and can decide and act without having the total picture.
• A Keen Eye: You are quick to recognize UI patterns and inconsistencies and understand how to connect the dots.
• Mentorship: You inspire others to achieve a common vision. And guide them when the path isn’t clear cut. You know how to plan and secure relevant training and professional development for others and can identify how to make the Europe team flourish.
  

Responsibilities

• Serve as the GM design lead for Europe D2C by setting the tone and working with technical, marketing, and agency partners to drive human-centered design decision-making across a number of platforms and programs
• Define and direct the process for evolving D2C over time, optimizing presentation and functional behavior to meet customer needs
• Leverage existing and emerging design systems to create cohesive cross-channel D2C experiences for entire product portfolio
• Collaborate with design leadership to define operating standards for our studio and lead the continuous improvement of processes and outcomes in a rapidly evolving corporate environment
• Manage and grow a team of product/user experience designers to define, design, and deliver D2C experiences for retail, in-vehicle, web, mobile, and wearable interfaces

Additional Job Description

Requirements

• 5+ years of experience managing teams that create user interfaces, digital products, or complex software applications across a range of channels
• Bachelor’s degree in HCI, Product Design, IT, Business, Engineering, Communications, or related discipline
• Proven track record of designing and delivering successful eCommerce experiences
• Strong understanding of user experience expectations in / across the European markets
• Strong portfolio with work samples showcasing expertise in user experience design, creativity, and depth of thought
• Exceptional communication skills and the ability to articulate design decisions and rationale with clarity and objectivity; experience presenting to diverse audiences including senior leadership
• Solid understanding of the user experience design process, SCRUM / Agile methodologies, and software development lifecycles
  

Preferred Qualifications

• Master’s degree in HCI, Product Design, IT, Business, Engineering, Communications, or related discipline
  

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.