IT Site Manager Service Delivery Switzerland INT-029955

☞ Global IT Recruitment, Zürich

Aussicht: 205

Update Tag: 25-04-2024

Ort: Männedorf Zürich ZH

Kategorie: IT - Software Hohe Technologie Mechanische / Technische Elektrik / Elektronik

Industrie: Automation Machinery Manufacturing Industrial Machinery Manufacturing

Jobtyp: Full-time

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Jobinhalt

As a preferred supplier for Tecan Group AG in Männedorf, we are looking for an individual as IT Site Manager Service Delivery Switzerland(permanent employment, 80-100%). The earliest start date is as soon as possible. Up to 40% home office possibility per week.

Description of the mission

  • Responsible for two sites in Switzerland with around 700 employees
  • Provide IT support and resolve problems, incidents, and service requests
  • Participate in various IT system engineering tasks and projects
  • Provide insights, analysis, prognosis and forecasting of service incidents and status
  • Defines close relationships with all Business teams to align and ensure proper service delivery
  • Collaborate with all IT teams to follow up on service incidents, critical infrastructure topics, improvements, and new requirements
  • Lead and shape service management methodology, processes, and governance
  • Define and maintain global Service Catalogue and application portfolio
  • Establish knowledge management for IT Operations

Required profile

  • Basic IT education
  • Several years of experience in managing or directing an IT Operations/Service organization
  • Experience in ITIL, service management and execution
  • Proven experience in IT planning, organization, and development
  • Fluent in English, German
  • Experience with MS Client Applications, MS Operating Systems, Desktop Client environment, Cloud, Mobile Device environment
  • Good knowledge of agile mindset and agile competences

Interested? We are looking forward to receiving you application through LinkedIn, our website or directly to marijke.vanengelenburg@gitr.ch.

If you have any questions, feel free to email marijke.vanengelenburg@gitr.ch.

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Frist: 09-06-2024

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