IT Support Engineer

Benchling

Aussicht: 141

Update Tag: 21-03-2024

Ort: Zürich Zürich ZH

Kategorie: Recht / Verträge

Industrie: Développement de logiciels

Loading ...

Jobinhalt

Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. Biotech R&D is radically transforming our world, but moving at the new speed of science requires better technology.

Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market.

Come help us bring modern software to modern science.

ROLE OVERVIEW

IT Operations is at the heart of IT and our mission is to enable Benchlings to do their best work. We are looking for an IT Support Engineer to support and manage the applications, devices, and services we rely on. Our ideal candidate is detail-oriented, forward thinking, and skilled at delivering an excellent employee experience through technology. You’ll not only be tasked with curating an "It Just Works" environment, but to learn, grow and help others along their journey as well.

WHAT YOU WILL WORK ON

  • Provide Tier 2 helpdesk support including software, hardware, application access, AV, and networking
  • Administer a variety of SaaS applications including but not limited to Okta, Google Workspace, Slack, Github, Jira, Zoom, Office365
  • Assist with the onboarding process including preparing and deploying systems, and leading our new hire orientation in a hybrid model
  • Assist with IT projects within IT Engineering including identity and access management, client platform, and AV
  • Manage relationships with vendors and 3rd party providers
  • Oversee inventory, purchasing, and asset management
  • Work closely with Workplace and other cross-functional teams on relevant initiatives and daily operations
  • Monitor and maintain our helpdesk service level agreements (SLAs) including first response and full resolution
  • Handle escalations from Tier 1 Support Specialist

ABOUT YOU

  • 3+ years experience troubleshooting hardware, software, and systems in a corporate environment supporting Mac OS and Windows
  • 2+ years in building, improving and deploying IT onboarding processes
  • 2+ years handling tier 1 and tier 2 helpdesk support escalations
  • Exceptional communication skills, ability to host IT trainings in small and large group settings
  • Experience with network troubleshooting and endpoint management tools such as Jamf and Workspace one
  • Proficient in Helpdesk ticket triaging and familiar with tools such as Jira Service Desk and Zendesk Enterprise
  • Ability to troubleshoot AV systems and video conferencing systems.
  • You are motivated by helping others succeed. When things break - and they will - you are eager and able to help fix things. You like thinking of ways to improve efficiency or bring delight to the people you work with.
  • You are a technology enthusiast who is always excited to learn about new apps, devices, and ways to do things better

Benchling welcomes everyone.

We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don’t meet 100% of the qualifications for this job, we strongly encourage you to apply.

We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

Our leadership principlesguide how all Benchlings can lead by example:

  • Admit mistakes and shortcomings
  • Deliver results
  • Disagree and commit
  • Obsess over customers
  • Rely on work ethic
  • Show empathy
  • Recruit and develop the best
  • Sweat the details
  • Think and communicate clearly
  • Unite around the mission

For applicants for U.S.-based roles only:All new hires in the United States are required to be fully vaccinated against COVID-19 and to provide proof of vaccination prior to their first day of employment. If you are unable to be vaccinated for medical or religious reasons, we will explore potential reasonable accommodations; however, Benchling may not be able to grant such accommodations in all cases if doing so would cause undue hardship.

If you are a Colorado, Connecticut, or New York City resident: Please contact us by emailing salary-inqueries@benchling.com to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.

Loading ...
Loading ...

Frist: 05-05-2024

Klicken Sie hier, um sich für einen kostenlosen Kandidaten zu bewerben

Anwenden

Loading ...
Loading ...

ÄHNLICHE ARBEITEN

Loading ...
Loading ...