Delegate Manager

EGG

View: 139

Update day: 21-03-2024

Location: Meyrin Genève GE

Category: Other

Industry:

Job type: Full-time

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Job content

Founded in early 2000, EGG Events is a full-service event planning and production agency, with offices in France, Switzerland, Belgium, USA, Italy & UAE. Over the years, we’ve created and produced meetings and other events for some of the biggest names in the global pharmaceutical and healthcare industries and we’re a steadily growing reference in the technology, sports, luxury goods and financial services sectors, too.

Hours: Full time position

Location: Egg Switzerland / Meyrin – Geneva

The Delegate Manager manages the logistics of event participation, from sending invitations and processing replies, to managing the on-site presence of delegates in compliance with DMOS rules and procedures specific to each company.​

The Delegate Manager, therefore, manages two different types of customers:​

  • The company (pharmaceutical laboratory)​
  • The participant (doctor, pharmacist etc.)​​

DELEGATE MANAGEMENT RESPONSIBILITIES

  • Creation of database and documents
    • Working directly with the EGG Project Manager and the client, create dedicated event management databases (CVENT, Atrium, Evenium, KEY4, Wegg)​
    • Update the DB daily with participant names as attendance is confirmed​
    • Create documents (practical information, expense reimbursement form, etc.)​
    • Create an updated attendance list for the day of the event
    • Prepare information notes for expense claims
  • Logistics coordination
    • Send Email invitations​
    • Manage guest responses and reminders and follow-up regularly with participants​
    • Prepare updated progress reports for customer ​
    • Manage congress registration​
    • Generate emailing’s for the event: invitation, follow-up, final confirmation emails, etc…
    • Propose travel itineraries/tickets and follow up with participants​
    • Issue tickets, monitor prices and provide information to Project Managers ​
    • Presence on site if the event takes place in Paris and involves more than 100 people, after agreement of the Project Manager and the Database manager ​
    • Provide support on day of event (manage change requests)​
    • Update information after the event (present / absent)​
    • Send post-operation report to clients within 48 hours​
    • Send final documents (attendance certificates and satisfaction surveys)​
    • Prepare transparency report in liaison with the Project Manager
    • Liaise with participants via a dedicated event email address to respond to logistical questions

    QUALIFICATIONS

    • Fluent in English and French, German is a plus 
    • Applicant must be eligible to work in Switzerland – part of the EU or must already have a permit to work in Switzerland. 
    • Excellent knowledge of Microsoft Office.
    • Excellent knowledge of database management software​ (Proficient in Cvent)
    • Organized and rigorous 
    • Skilled at managing priorities and taking a proactive approach to problem-solving​
    • Great listening skills and able to digest information and present it in a succinct manner​
    • Personable and approachable

    Start date: June 2022

    If your experience matches the key requirements and responsibilities as listed here above, please reflect these in your CV. Only qualified candidates will be contacted.

    Please note that we cannot respond to all applications, should you not hear from us within 14 days please consider your application unsuccessful.

    Contact:  jobs.ch@egg-events.com

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    Deadline: 05-05-2024

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