Department Manager Customer Service Digital Sense

☞ Bühler Group

View: 163

Update day: 26-03-2024

Location: Uzwil St. Gallen SG

Category: Consulting / Customer Service

Industry: Industrial Machinery Manufacturing Machinery Manufacturing Consumer Services

Job type: Full-time

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Job content

The Business Unit Digital Sense (DS) takes ownership on the solution portfolio in weighing & dosing, packing & palletizing, and inline quality analyzers - fully integrated across the Bühler processes. We focus on increasing productivity, food safety, sustainability, and digitalization.

In this position you will be part of the Business Unit management team and responsible for leading the Customer Service department within our strategy and operations. Are you a proactive and customer-oriented individual who wants to drive and develop the DS Customer Service? Then take the chance and join our leadership team:

Tasks
  • Lead and develop the Customer Service Department with about 6 direct reports (Process Engineer, Service Specialists Service Technicians, Complaint Officer)
  • Active collaboration in the development of the customer service product portfolio as well as managing the operational implementation of the customer service portfolio along the sales and service process
  • Management and operational implementation of a 2nd level after sales service to support our worldwide services and sales organizations (SAS), customers, and other BU’s using Digital Sense machines and systems
  • Technical and organizational management of the field service team, which supports the regional SASs in critical projects
  • Providing know-how in process technology to R&D projects, the sales process and in the operational processing of customer orders
  • Active management and implementation of complaint management (CAQ’s) for the entire business unit
  • Participation in the strategic build-up and sustainable maintenance of a first-class 1st level service organization, in cooperation with the regions and the DS Customer Service team in China

Required Qualifications
  • Solid technical education and further studies in mechanical engineering, process technology or automation (degree level HF, FH, or similar)
  • Several years of experience in customer service in the capital goods industry
  • Proven leadership experience as well as good knowledge of personnel and operations planning
  • Customer and solution orientated with a strong business mindset
  • Diplomatic and decisive nature with profound intercultural skills
  • Strong communication skills in German and English
  • Innovative, solution focused and hands-on personality

Benefits
  • Career and personal development
  • Cross-cultural working environment
  • Home office
  • Profit-sharing

Application documents
  • Cover letter, Resume, Transcripts, Letters of recommendation
Who we are

Bühler as an employer

We are working to create sustainable innovations for a better world. Our aim is to transform the world’s most pressing food and mobility challenges into sustainable technologies, process solutions and business models. At Bühler, you are empowered to show initiative and take responsibility. In our family-owned company, personal success goes hand in hand with shared success. We foster a diverse and inclusive workplace where integrity and courage are key drivers of our success. We support your personal development because we want you to make a difference. By joining Bühler, you will be helping us tackle global challenges while at the same time meeting the needs of our customers.

Bühler is an equal opportunity employer and we value diversity and inclusion at our company, therefore, it’s important that you match us and we match you. Regardless of your gender (m/f/d).
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Deadline: 10-05-2024

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