Design Ops Manager

Job content

The DesignOps Manager has the remit to increase speed and quality as the team delivers and scales. Responsible for cross-team operational practice development and management. The DesignOps Manager will lead prioritization of project requests, project intake, oversees overall project delivery,tool / vendor management, team rituals, and the balance of time spent on chargeable work and shared knowledge development. The Design Ops Lead will manage project staffing, coordination of learning, team building, and similar needs.

Tasks

Develop and grow the DesignOps capabilities within the chapter

Plan, define, and manage our operational Design Ops strategy, establishing workflow and process standards and best practices

Accountable to create with Design Leads the project management methodology that supports the design and collaborate with peers to ensure standards are shared and implemented and ensure the balance between capabilities building and project work to be delivered within the different projects

Establish and continuously improve the systematic framework for managing incoming projects

Define project roadmap together with design leaders, including key touchpoints, milestone dates, etc.

Ensure allocated team members as well as clients understand the project plan and have a space to express concerns about feasibility or scope

Drive governance processes and communication for Design Leadership in ongoing staff meetings, portfolio oversight, and metrics and budget tracking.

Identify inter-dependencies or risks early on, and proposes solutions on how to address them.

Effectively leads a highly engaged team and is able to inspire and coach team members

Demonstrate effective people leadership as demonstrated by the Leadership Commitments

Represent the department and core competencies inside and outside the organisation

Responsible for ensuring adequate reporting to support overall department management