Desktop Support Technician
View: 175
Update day: 21-03-2024
Category: IT - Software Consulting / Customer Service
Industry: IT Services IT Consulting Computer Hardware Manufacturing Computer Networking Products
Position: Mid-Senior level
Job type: Full-time
Job content
Desktop Support Technician provides day-to-day desktop support, receives inbound calls, answer questions, troubleshoots and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
Tasks may include, but are not limited to:
- Responding to client support requests.
- Contacting clients to find out the problem.
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues.
- Advising on software or hardware upgrades.
- Providing basic training on computer operation and management.
- Completing job reports and ordering supplies.
Requirements:
- Bachelor’s degree in Computer Science or Information Technology.
- Proven work experience as Desktop Support Engineer or Support Technician.
- Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
- Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others.
- Good written and verbal communication skills (English and German)
Salary: CHF 6000 - 7000 gross per month.
Deadline: 05-05-2024
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