Digital Experience Engagement Lead

Job content

EPAM is committed to providing our global team of more than 41,150 EPAMers with inspiring careers from day one. EPAMers think creatively and lead with passion and honesty. Our people are the source of our success. We value collaboration, work in partnership with our customers, and strive for the highest standards of excellence. In today’s market conditions, we’re supporting operations for hundreds of clients around the world remotely. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

Description

You are strategic, resilient, engaging with people and a natural self-starter. You have a passion for solving complex problems and driving digital solutions. You are an Ideal Team Player exhibiting the three essential virtues of being Hungry, Humble, and Smart. If this sounds like you, this could be the perfect opportunity to join EPAM as a Digital Experience Engagement Lead. Scroll down to learn more about the position’s responsibilities and requirements.

What You’ll Do

• Digital Consulting / Innovation / Client Leadership:
  
  
  • Serve as an expert digital consultant leading Digital Business Transformation initiatives and producing relevant deliverables; as well as understanding integrative physical-digital experiences that could consider strategy, industrial design, spatial design, digital design, technology, and work directly with client teams to position the engagement and EPAM for success
  • Introduce EPAM Continuum’s range of Innovation services (and their value) while contributing to create them within EPAM’s different business units and with clients
  • Working under the leadership of a Head of Swiss Hub and Portfolio Lead
  • Stay abreast of current and emerging trends, unique opportunities and challenges of the space/markets and geographies in which our clients operate, and how it affects clients’ business and initiatives
  • Align with EPAM Account Managers and Senior Leadership to co-develop / support account plans and strategies for delivery, growth, and client satisfaction
  • Serve as the digital engagement lead, responsible for digital strategies and program roadmaps, and work directly with client product, marketing, and/or IT teams to position the engagement and EPAM for success
  • Understand the intersection between technology, customers, and business
    
    
• Digital Solution Delivery / Orchestration:
  
  
  • Responsible for shaping digital solutions and properly scoping / pricing engagements, establishing optimal operating models and project team organisation, and leading the transition from the sales process to the delivery phase
  • Understand the full end-end product cycle, from product vision/strategy, user experience design through development and release. Working closely with project/program management to ensure successful delivery through an integrated delivery model
  • Orchestrate digital/business transformation and product solutions, teams, strategic roadmaps, data-driven experience design, platform implementation, and continuous improvement/optimisation programs
    
    
• Relationship Management:
  
  
  • Establish and cultivate strong relationships with clients at senior levels as well as external and internal partners to maximize growth within an account/client portfolio
  • Develop effective relationships with key internal executives, BU heads, Account Managers, Solution SME’s, Sales and Delivery Leaders
    
    
• Drive Growth:
  
  
  • Drive digital revenue within the client / account portfolio by identifying opportunities and influence / sell-in EPAM services
  • Align with EPAM BU’s goals and objectives, support company financial goals by achieving digital revenue targets
  • Support sales / pre-sales activities by assessing digital opportunities, responding to RFP’s, creating proposals and presentations, establishing relationships with clients and prospective clients, and helping to close / sign new deals
  • Control and communicate the business funnel, providing accurate and timely reporting and management of all new project opportunities relating to your portfolio through EPAM systems
    
    
• Your performance scorecard will include:
  
  
  • Impact on Client Value and Business Growth – achieve target revenue goals
  • Impact on Operating the Business – achieve target billable utilisation
  • Impact on Our People and Team(s) - contribute to EPAM and Digital Practice people initiatives
    
    
  
  
  

What You Have

• More than 8-10 years of demonstrated success in developing and growing client relationships and leading teams delivering end-to-end solutions
• Knowledge of technical platforms, business models, subject matter, and trends – with a focus on digital
• Strong problem solver and creative thinker with gravitas
• Ability to operate at the strategic level, yet being close enough to the details to add value to clients and be a real support to your team
• Experience managing and monitoring performance metrics across large scale accounts and account portfolios
• Exceptional leadership/management skills and superb oral and written communication, with seasoned presentation skills
• Strong digital knowledge or experience with particular emphasis on strategy, consulting, team management and product development
• Proven agency/ consultancy tack (at least 5 years)
• In depth knowledge in at least one of following industries: life science, financial services and insurance
• Strong interpersonal and communication skills
• Proven ability to manage client engagements under high stress to successful completion
• Sound business acumen; strategic skills; common sense
• Native German speaker, but English is also a must
• Able to produce engaging presentations and proposals
• Effectively manages up and down
• Strong negotiation skills
• Bachelors degree or higher
• Some travel may be required
  
  

We offer

• Competitive compensation depending on experience and skills
• Knowledge-sharing across EPAM’s global Tech Communities
• Unlimited access to LinkedIn learning solutions
• Relocation support as per EPAM relocation policies
• EPAM Community with regular corporate and social events
• Career growth, performance and compensation reviews
  
  

Additional

• Please note that any offers will be subject to appropriate background checks
• We do not accept CVs from recruiting or staffing agencies
• Due to the Swiss labour legislation we can only accept applicants who have a valid right to work in Switzerland
  

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