Digital Operations Consultant – EUROPE, EAME Distribution

☞ Caterpillar

View: 205

Update day: 20-03-2024

Location: Genève Genève GE

Category: Worker Sales Consulting / Customer Service Information Technology Legal / Contracts Executive management Serving / Cleaner / Maids PG / PB / Reception

Industry: Services de construction réparation et maintenance

Job type: Temps plein, Temps de travail : 90-100%

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Job content

Career Area:
Marketing / Sales / Product Support
Job Description:
EAME Distribution has an exciting opportunity for an experienced and passionate individual who can drive change and process improvements in the digital area. As a Digital Operations Consultant, you will play a key role in executing our digital strategy. Your primary role will consist in working with key dealers in Germany, Italy and Spain and develop their digital capabilities in line with the Digital Excellence Program.
The incumbent will provide Subject Matter Expertise in the area of Connectivity, Platform & Data and Applications with a particular focus on eCommerce, Connectivity and Data Health, and Fleet Management Applications. In this role you will work directly with senior dealer management as well as many internal business partners across the enterprise including Cat Digital, CISD, E&T and DSD.
This position provides a unique opportunity to work in a dynamic and fast evolving environment and contribute to Caterpillar’s Services Growth Strategy by working on enterprise-wide recognized initiatives and improving dealer digital capabilities and performance. To succeed in this role, strong Communication, Change and Project Management skills are essential.
Main Job Responsibilities include:
  • Driving execution of Digital priorities and strategic initiatives as identified by Leadership Tables, Operational Excellence Program and Services Growth Strategies.
  • Conducting the Digital Excellence Program assessment with assigned dealers, establish and execute action plans and governance reviews to improve dealer digital capabilities.
  • Consulting with dealers on eCommerce, Connectivity, Data Health, and Fleet Management solutions.
  • Develop go-to-market strategies for eCommerce and Fleet Management solutions and drive customer adoption and online part sales.
  • Be the main digital contact for District Managers, Field Reps as well as internal business partners and provide subject matter expertise to improve digital and technology capacity and capability.
  • Aligning strategies of the dealer, Cat Digital, Aftermarket Services, Industries and Caterpillar Distribution Services Divisions
  • Keeping up with new industry trends, changing technology and regulations affecting the competitive environment.
Required qualifications:
  • Bachelor’s degree preferably in marketing, engineering, information technology, or similar
  • 6+ years of operational and marketing experience gained from a broad range of assignments requiring dealer and/or customer contact and interactions
  • Strong communication and interpersonal skills including presentation proficiency and a demonstrated ability to earn trust and credibility with senior management teams
  • Ability to influence internal and external partners at all hierarchy levels to successfully drive change
  • Extensive project management and process improvement experience
  • Self-starter, able to work autonomously and in teams
Top candidates will also have:
  • Good understanding of the Digital Operations environment and in particular eCommerce, Connectivity, Dealer Data Health, and/or Fleet Management solutions.
  • Proven ability to drive operational improvements with dealers and customers
  • Demonstrated ability to quickly understand dealer culture with the ability to translate that understanding into a tailored approach to selling the value of Digital offerings
  • Fluent in German – additional languages (Italian / Spanish) are a plus
Additional Information:
  • This position will require up to 50% Travel
  • This position is based in Geneva
Additional Information:
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.
Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit
https://www.caterpillar.com/en/careers/why-caterpillar.html
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NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.
Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.
A valid Swiss work permit or Swiss or EU-25/EFTA citizenship is required for this position.
#LI
Caterpillar is an Equal Opportunity Employer (EEO).
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Deadline: 04-05-2024

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