Digital Relationship Manager

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Digital Relationship Manager – Zurich, Switzerland

Are you excited about an opportunity to interact and manage a portfolio of clients offering them ground-breaking digital solutions? How about working for a global company where you can offer business-to-business client’s digital solutions in a wide range of currencies on an ever-growing platform? Join Convera as a Digital Relationship Manager.

Motivated by our values: Customer Champions, Growth Minded, Truth Seekers, Fast Movers, High Achievers, Respectfully Candid

We are the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry experience and technology-led payments solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction.

Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

We make moving money so easy, that any company in the world can grow with confidence

As part of Convera’s Digital Relationship Management (DRM) team you will play a key part in delivering an excellent client experience across an extensive regional portfolio of digital customers (500+). Working on our “Edge” platform, we’ll look to you to achieve regional targets through increasing online sales, customer reactivation and retention. Leveraging centrally generated reports to target and contact clients you will handle inbound and outbound calls, you will migrate, adapt, nurture, and support your clients, cross-selling, and up-selling intangible foreign exchange products. Together with your DRM team you will work alongside other internal teams, implement regional business plans and campaigns, all while suggesting and identifying improvements within the platform.

You will be motivated and driven with a desire to succeed and with a proven track record of selling and serving remote clients to achieve sales targets. Your confident and can-do attitude will fit well within the team. Knowledge of international payments and foreign exchange products and services would be an advantage but is not compulsory, your drive and tenacity will ensure you succeed in this role. Due to the portfolio of clients, you will manage it is essential you are fluent in both German and English languages.

Join us, and let’s move money simply, securely, smartly

Convera is delivering solutions ranging from simple currency exchanges to sophisticated risk management solutions and platforms. Everything we do is designed to enhance the customer experiences and seamlessly power their global commerce needs. It’s an exciting time for our organization, as the largest non-bank cross-border payment company in the world serving over 30k customers in more than 200 countries. If you’re ready to unleash your potential to help drive change, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.

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