Position: Director

Job type: Full-time

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Job content

Restaurant Brands International Inc. (“RBI”) is one of the world’s largest quick service restaurant companies with more than $30 billion in system-wide sales and over 25,000 restaurants in more than 100 countries and U.S. territories. RBI owns three of the world’s most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, and POPEYES®. These independently operated brands have been serving their respective guests, franchisees and communities for over 40 years. We are looking for team players that show a true yearning to improve not only our business, but themselves. With meritocracy is at the forefront of our company’s culture, we live and breathe a performance-driven environment where hard work and results speak for themselves. Top performers are rewarded for what they achieve, and with success, you can accelerate your career as quickly as your talent will allow.

Job Overview

The Director of Operations for Popeyes EMEA is responsible for Operations Excellence across Popeyes restaurants in Europe, Middle East and Africa. The position provides significant value to both our franchise partners and within the Popeyes business by being the in-house expert on restaurant operations, including standards, systems, best practices, and training. These efforts are directed toward the dual goals of increasing guest satisfaction and improving franchisee profitability. The Operations director reports directly to the General Manager for the EMEA region for Popeyes. In addition, the position works with other functions within the organization including: the field teams, marketing, finance teams, and QA teams; as well as with other regions.

Why This Role Is Important

At RBI we are a growth company with ambitious goals. We know that we can only make our dream a reality by having the right talent on our side. The Operations Director for EMEA will be highly dynamic and the role provides an outstanding platform for understanding and influencing all Operations aspects of the business. The Popeyes brand is entering several new markets this year and expects to continue entering new geographies in the coming years; building a strong operations foundation will be key for this accelerated expansion.

Responsibilities

Specifically, the Director of Operations will be responsible for leading initiatives to help ensure franchise partners are supported in the following key areas:
  • Brand Standards: Execute brand standard operating procedures, with functional knowledge of the Popeyes Operations Manual & define new standards or modify existing as required to improve operations in the restaurants
  • Best Practices: Charged with identifying opportunities and areas for improvement to best support the goals of improved guest satisfaction and franchisee profitability
  • Training: Champion training within the EMEA region, both classroom and digital training initiatives
  • Guest Service Culture: Define and implement a guest service culture program in the region to ensure popeyes service matches the quality of the food served in the restaurants
  • New Country Entries: responsible for ensuring appropriate set up for up coming new country entries and accountable for building foundation upon which partners can operate and quickly scale their business
Qualifications
  • Strong understanding of the QSR industry and restaurant operations
  • Business acumen & dexterity with qualitative business concepts
  • 5+ years experience in the large-scale restaurant setting, both Corporate and Field
  • Strong communication and interpersonal skills, with ability to build meaningful business relationships
  • Highly organized, motivated and a team player
  • Strong leadership skills and ability to influence others
  • Ability to thrive in an autonomous, fast-paced and deadline-driven environment
  • Proficient in using Excel and PowerPoint
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI’s policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

50117347
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Deadline: 10-05-2024

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